
Who are we? We create custom chatbots and voice assistants. Our goal is to help you cut costs while making your communication with clients faster, smoother, and more convenient. Since 2016 we have created over 100 chatbots for E-commerce, Healthcare, Law, Travel on FB Messenger, WhatsApp, Telegram, Website, and other communication platforms. What do we offer? Our solution - enterprise chatbot platform, helps you to create, manage, and update your bots with zero coding skills required. Integrate your favorite tools in one inbox, speak many languages, and provide instant answers from your knowledge base. Enterprise chatbot platform helps you build your bots with a simple interface and grow limitless with our developers' support. Why should you trust us? Our clients include startups that raised 10m now, and companies like Samsung NEXT, Mars, Virgin, BMC, and others. And we were named top chatbot development company by Clutch in 2017 & 2018.

Who are we? We create custom chatbots and voice assistants. Our goal is to help you cut costs while making your communication with clients faster, smoother, and more convenient. Since 2016 we have created over 100 chatbots for E-commerce, Healthcare, Law, Travel on FB Messenger, WhatsApp, Telegram, Website, and other communication platforms. What do we offer? Our solution - enterprise chatbot platform, helps you to create, manage, and update your bots with zero coding skills required. Integrate your favorite tools in one inbox, speak many languages, and provide instant answers from your knowledge base. Enterprise chatbot platform helps you build your bots with a simple interface and grow limitless with our developers' support. Why should you trust us? Our clients include startups that raised 10m now, and companies like Samsung NEXT, Mars, Virgin, BMC, and others. And we were named top chatbot development company by Clutch in 2017 & 2018.
What they do: Custom chatbots, voice assistants, and conversational AI for enterprises
Founded: 2016
Office locations: Lviv, Ukraine and multiple U.S. locations
Notable clients: Samsung, Honda, Adidas, Virgin, Mars, Red Cross
Reported scale: 100+ chatbots, 150+ AI projects
Conversational AI, customer support automation, and generative/agentic AI solutions for enterprise use cases.
2016
IT Services and IT Consulting
BotsCrew is the global leader in Chatbots and AI development. Our platforms offer a broad spectrum of solutions, from our time-tested core Chatbot Platform to the cutting-edge noform.ai, designed to redefine lead conversion. Our mission is simple: we connect businesses with customers through intelligent conversation, providing diverse solutions to meet unique needs. Join our team and be part of this exciting journey! BotsCrew Awards and Recognitions: 1.#1 IT Employer in Ukraine by DOU2. 2.#1 AI Developer in the world in 2017 by Clutch3. 3.#1 Chatbot Development Company in the world in 2018 by Clutch4. 4. One of Top 3 Trusted ChatBot Development Companies in the World on ChatBot Developers’ list. 5. Listed among 25 Platforms to Develop Your Own Bots by Betapage.
We’re looking for a Business Analyst (Middle level) who is ready to take ownership of client-facing work at the intersection of business, product, and AI-driven solutions. In this role, you’ll work directly with US-based clients, founders, and delivery teams to understand business goals, define solution scope, and drive accounts from discovery through execution.
You will act as a key point of contact for assigned accounts, combining business analysis with elements of account management and product ownership. This role goes beyond documentation — you’ll influence decisions, align stakeholders, and help shape AI-powered products that deliver measurable business impact.
This role is ideal for someone who wants to grow into an Account Strategist position and take real responsibility for client success, not just execution support.
Support Requirements Gathering
Lead and co-lead client interviews, discovery calls, and workshops to uncover business goals, constraints, and success metrics.
Collaborate with Founders & Teams
Act as a key communication bridge between clients, founders, and delivery teams.
Work with US Clients & New Business
Communicate directly with US-based clients, including enterprise and well-known brands.Take ownership of parts of the account relationship, including ongoing alignment, expectation management, and follow-ups.
Contribute to AI Product Development
Research AI tools, frameworks, and market trends.
Experience & Education:
Skills:
Fluent English is a must.
Mindset:
Why Join Us
How to Apply
Please send your CV and a 60-second video in English introducing yourself and explaining why you’d like to join this role.
If you are a current student or alumnus of the Faculty of Applied Sciences at the Ukrainian Catholic University (UCU) or UCU Business School, you can fast-track your application by starting your video with “UCU”.
Experience & Education:
Skills:
Fluent English is a must.
Mindset:
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