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Job Summary:
AT&T is a leading communications and technology company, seeking a Senior Network Technology Support specialist. This role is responsible for ensuring the reliability and continuous operation of AT&T’s advanced communication technologies through 24x7 technical support and fault management, while collaborating with various teams and vendors.
Responsibilities:
• Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues
• Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring
• Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers
• Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports
• Advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts
• Guide others, applying advanced principles and company practices
• Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction
• Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets
Qualifications:
Required:
• 3-5 years’ experience
• Certification is required in some areas
• Understanding of 4G LTE, 5G mobility architecture
• Understanding/capability to learn scripting languages (such as Perl, Python, Bash, Ansible)
• Working experience with Linux skills (pref. RedHat and Ubuntu)
• Knowledge of cloud applications/networks, such as OpenStack, Azure, and Kubernetes
• Ability to work in 24x7 environment
Preferred:
• Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred
Company:
AT&T is a telecommunications company that provides wireless communications, internet and digital television services. Founded in 1983, the company is headquartered in Dallas, Texas, USA, with a team of 10001+ employees. The company is currently Public Company. AT&T has a track record of offering H1B sponsorships.
