• Own and resolve complex production bugs in backend (Golang) and frontend (ReactJS) services. Lead root cause analysis (RCAs), contribute to postmortems, and take part in service health reviews.
• Collaborate with service owners and support teams to deliver small features and config-based enhancements.
• Influence system design reviews and advocate for debuggability and observability.
• Participate in code reviews and enforce engineering best practices.
• Mentor and coach mid-level engineers and interns, supporting their onboarding, technical growth, and adoption of debugging/debug-readiness practices.
• Post Month 6: Actively resolve production incidents and participate in retrospectives.
• Contribute to authoring and maintaining L3 engineering playbooks focused on systematic debugging using logs and observability tools.
• Drive AI-assisted productivity adoption across the team (e.g., Cursor, Claude).

Qualifications

• 5+ years of software engineering experience.

• Strong in either Golang or ReactJS and working proficiency in the other.

• Mandatory:

• Hands-on coding experience with active contribution to production systems.

• Prior experience in Sustenance Engineering, L4 engineering, Customer Engineering, or equivalent support-focused engineering teams.

• Strong debugging, logging, and observability mindset for distributed systems.

• Experience writing postmortems, service health assessments, and reliability reports.

• Familiar with tools like Grafana, Datadog, Kibana, or similar.

• Demonstrated mentorship experience – coaching engineers, leading pairing sessions, and creating knowledge-sharing material.

Bonus : Exposure to multi-tenant SaaS systems and modern AI-enhanced dev tooling.

As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.