About Jack Burton

Jack Burton is an AI-powered platform that helps regulated sales and call center teams transform QA, compliance and performance - built specifically for the highly regulated Medicare environment. The product delivers automated post‑call quality analysis with up to 100 percent call coverage, tailored scoring against custom rule sets, and self‑learning compliance detection that increases QA team output and reduces compliance errors. We are now hiring a dedicated QA Associate to help test, refine, and validate our platform’s performance in Medicare-specific environments.

About the Role

We are seeking a detail-oriented QA Associate with hands-on experience running QA cycles in a Medicare call center compliance team. The role will include both user testing and compliance-focused scorecard validation. This is a hands-on, tactical role ideal for someone with direct Medicare call handling, QA, and compliance experience who is excited to contribute to a cutting-edge AI product in its early stages.

Key Responsibilities

• Manually test the Jack Burton platform with a user mindset, ensuring usability, clarity, and relevance to real-world Medicare workflows
• Review and validate post-call QA scorecards generated by our AI engine for accuracy, fairness, and regulatory compliance
• Provide structured feedback to the product and engineering teams on performance, bugs, and usability
• Help improve QA criteria and calibration standards for Medicare calls
• Support scenario development and testing plans based on real Medicare agent workflows

Ideal Background

• 2+ Yrs of experience in Medicare sales QA and compliance evaluation role
• Fluentcy in Medicare scripts, disclosures, and regulatory requirements
• Strong attention to detail and the ability to spot inconsistencies or errors in transcripts
• Excellent written communication skills with the ability to deliver clear, concise feedback
• Self-motivated, reliable, and comfortable working independently in a remote startup environment

Contract Terms

• Part-time with flexible working hours
• Initial two-month contract with trial period
• Competitive daily rate based on experience
• Immediate start