Job ID

75425

Job Title

Medical Secretary II - Continuing

Regular/Temporary

Regular

Location

McMaster Family Practice

Open Date

04/15/2026

Job Type

Continuing

Close Date

04/22/2026

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

Family Med

Full/Part Time

Full-Time

Salary Grade/Band

Grade 5

Salary Range

$25.75 - $34.04 (hourly)

Job Code

JD0043

Existing Vacancy

Yes - Backfilling as Existing

Target Number of Openings

1

Hours per Week

37.5

Posting Details

Schedule

Clinic operating hours are 8:00 a.m. - 8:00 p.m., Monday-Friday.

Standard work hours are 37.5 hours per week. The Department provides five equal shifts of 7.5 hours, exclusive of meal periods and overtime. The shifts are:

• 8:00 a.m. - 4:00 p.m.
• 8:30 a.m. - 4:30 p.m.
• 9:00 a.m. - 5:00 p.m.
• 9:30 a.m. - 5:30 a.m.
• 12:00 p.m. - 8:00 p.m.

Work schedules are typically distributed two weeks in advance.

Anticipated start date: ASAP

Education Level

2 year Community College diploma in Medical Office Administration or related field.

Career Level

Requires 3 years of relevant experience.

Job Description

Job Code:

JD0043 - Medical Secretary II

Unit/Project Description:

McMaster Family Practice is a clinical teaching unit located at 100 Main Street West in the David Braley Health Sciences Centre. It is affiliated with McMaster University and Hamilton Health Sciences. Over 90 multidisciplinary clinicians provide a full range of direct primary health care to approximately 20,000 patients, as well as to provide training to new family doctors and other health professionals.

McMaster Family Practice (MFP) is seeking an individual with strong customer service skills to join its health care team; providing front line service to both patients and staff. The successful candidate will triage patient/clinical third party service billings, process uninsured monies and health records requests, as well as provide clinical and administrative support in a busy family practice, enhancing the overall patient and staff experience.

Job Summary:

Responsible for establishing priorities for office operations and performing a variety of secretarial and administrative duties within a clinical or medical practice setting.

Purpose and Key Functions:

Requirements:

• 2 year Community College diploma in Medical Office Administration or related field.
• Requires 3 years of relevant experience.

Additional Information:

The clinic uses OSCAR software for its electronic medical records, as well as other software programs for billing and report submissions for patient/clinical third party services. Experience with health management of health records is preferred.

It is essential that the candidate have information technology support experience in a clinical environment and the ability to problem solve and troubleshoot when necessary.

The successful candidate must have:

• a minimum of three years' experience in a medical clinic, preferably family medicine
• Medical Terminology Certificate 1 and 2 or demonstrated knowledge or equivalent, which may be subject to testing
• evidence of successful experience in a customer service-oriented role within a clinical environment; and
• evidence of successful experience working in an interdisciplinary team environment.
• knowledge of clinical equipment and supplies ordering
• ability to type 50wpm
• ability to generate and produce reports in Excel

Flexibility in schedule is necessary, as some early morning or evening shifts maybe required.

Preference will be given to candidates who embody our values: Honouring and respecting ourselves and others, practicing creativity and courageous inquiry and action, and engaging one another with generous recognition of our interdependence.

The Medical Secretary II shares responsibility for modelling and supporting policies and practices that are aligned with DFM’s commitment to truth and reconciliation with Indigenous Peoples, to addressing the harms of racism experienced by Black and racialized communities and to creating and sustaining an equitable, diverse and inclusive workplace for all.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Vaccination Mandate - FHS

This position is located in a host hospital or other healthcare site that has an active vaccination mandate in place. Successful applicants will need to comply with these and any other health and safety measures necessary as part of their appointment.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.