Our client in the restaurant and food service space is seeking a Marketing Operations Project Manager to join their team full-time out of Greensboro, NC. This is a direct hire role, and will require being on-site Monday-Thursday.

The Marketing Operations Project Manager will lead the Marketing Operations team, setting the vision for standardized processes, improving efficiency, and ensuring alignment across marketing initiatives. This role is responsible for overseeing marketing project workflows, driving technology adoption, and supporting cross-functional collaboration to enhance marketings strategic impact as well as plays a critical role in structing unique projects (i.e. sponsorships or events) to ensure they integrate seamlessly into marketings workflow.

Key Job Functions 30%: Leadership and Team Management

Leads, coaches, and develops the Marketing Operations team, setting the vision, goals and priorities for marketing workflow and project execution.

Fosters a culture of continuous improvement, collaboration, and problem-solving while supporting team growth.

25% Cross-Functional Alignment & Process Optimization

Collaborates with Operations, REx, Training, and Development to ensure marketing initiatives are well-integrated into restaurant execution.

Acts as a bridge between marketing and field teams, ensuring seamless communication and implementation of campaigns that impact front-line employees.

Leads efforts to improve workflow efficiency and align marketing operations with company objectives.

Serves as the liaison between Marketing, IT, and other cross-functional teams, driving process efficiency and project visibility.

Identifies workflow gaps and recommends process improvements to enhance efficiency and execution.

Oversees all production-related workflows, ensuring that processes support successful execution, maintain quality standards, and drive operational effectiveness.

Partners with the proper marketing member to hand off all production execution.

Leads the streamlining of approval processes, onboarding for new marketing initiatives, and routing workflows.

Work to automate data gathering and reporting to improve marketing efficiency and decision-making.

20% Marketing Program Curation & Technology Enablement/Adoption

Leads the selection, process, adoption, implementation, and optimization of marketing technology solutions, ensuring they align with business needs and enhance team efficiency.

Experience with collaboration and partnering with marketing as well as with IT to implement and manage marketing technologies such as CRM, Loyalty, OLO, DAM, CDP, Employee Engagement Tool, or workflow management tools (e.g. Smartsheet, Asana, Basecamp, etc.)

Drive the adoption and integration of these technologies into marketing workflows, ensuring seamless execution and maximizing value.

Oversees Smartsheet program curation and marketing team adoption, including weekly workspace maintenance and enhancements, to streamline project visibility and execution.

Continuously evaluates emerging tools and innovations to keep marketing operations agile and data driven.

Trains marketing team members on the new tools and best practices. Also acts as the liaison for technical issues with 3rd party vendors to ensure issues are resolved for seamless integration within the platforms for which they are responsible.

15% Project & Workflow Governance

Establishes and refines marketing project management frameworks, ensuring structured workflows support consistent execution across initiatives.

Oversees project prioritization, resource allocation, and performance tracking to drive efficiency and accountability.

Ensures that atypical or ad hoc projects are systematized for long-term execution by the Marketing Operations team.

Partners with marketing stakeholders to communicate quarterly promotional timelines, ensures alignment across marketing, internal stakeholders and creative teams.

Oversees and communicates New Unit Growth (NUG) timelines, ensuring marketing efforts support stores openings with coordinated execution.

10% Marketing Budget Management

Oversee and manage budget allocations for NUG costs, promotional products and special fulfillment projects.

Works with CMO to manage marketing operations budgets, ensuring cost-effective resource allocation and supporting budget forecasting efforts for marketing initiatives.

Knowledge, Skills And Experience Bachelor's degree in Marketing, Business, Communications or related field or equivalent work experience.

5+ years of experience in marketing operations, project management or a related field, with experience in a supervisory role.

Strong understanding of Marketing workflows, campaign execution, and cross-functional collaboration.

Proven ability to develop and optimize operational processes, ensuring efficiency and scalability.

Expertise in project governance, resource allocation, and workflow automation to improve marketing efficiency.

Demonstrated ability to lead, mentor, and develop high-performing teams, fostering a culture of accountability and continuous improvement.

Strong analytical and problem-solving skills with the ability to use data to inform decisions.

Excellent communication and stakeholder management skills, with experience collaborating across departments such as Operations, Training, and IT.

Familiarity with Agile methodologies and change management principles to drive marketing transformation.

Experience with budget planning and vendor management for marketing technology and operations.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

sarah.turner@jobalert.creativecircle.com

• Please do NOT change the email subject line in any way. You must keep the JobID: : SM23-1914050 -- in the email subject line for your application to be considered.***

Sarah Turner - Senior Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.

This job was first posted by Creative Circle on 11/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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