Fini

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

usefini.com

Fini

usefini.com

HQUS

Team Size80

Open Jobs14

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Accuracy-first AI agents that resolve customer support tickets across chat, email and voice

Customers / scale: Handles over 1,000,000 tickets per month for enterprises including Fortune 500 customers

Security & compliance: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards

Recent funding: $3.6M seed announced Jan 2026 (Matrix Partners lead; YC participation)

Company Overview

Problem Domain

Customer support automation for mid-market and enterprise B2C companies in fintech, SaaS and marketplaces, including regulated workflows.

Founded

2022

Industry

AI / Customer Support / CX

Tech Stack

Zendesk

Salesforce

Intercom

HubSpot

Funding Track Record

Seed- 2026-01-15

$3.6M

Announced participation from Y Combinator and multiple angels

Pre-Seed- 2022-09-07

Crunchbase lists a pre-seed round with amount obfuscated

Investor Signal

“Backed by Matrix Partners and Y Combinator, with participation from multiple angel investors”

Join the Team

Market Researcher

RemoteAmsterdam Area, NL

Remote • Amsterdam Area, NL

Company Description

Fini is a leading AI platform designed to resolve complex customer support issues with precision and speed. Serving mid-market and enterprise B2C companies in fintech, SaaS, and marketplaces, Fini specializes in automating up to 80% of customer support tickets with 98% verified accuracy. Leveraging a secure, RAGless agentic AI architecture, Fini integrates seamlessly with tools like Zendesk, Salesforce, and HubSpot to ensure traceable and compliant resolutions. Trusted by organizations such as the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini handles over a million tickets monthly while meeting stringent compliance standards including SOC 2, GDPR, and ISO 27001.

Role Description

This is a full-time remote role for a Market Researcher. The Market Researcher will be responsible for conducting in-depth market analysis, gathering and interpreting relevant data, and providing actionable insights to inform business decisions. Daily responsibilities include designing and executing research studies, analyzing consumer and market trends, and working closely with cross-functional teams to support strategic planning and product development.

Startup jobs. A lot of them.

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Part-timeAmsterdam, NL

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Experience in Market Analysis and Market Research to gather and assess data on industry trends and customer behavior.
Strong Analytical Skills to interpret complex data and translate findings into actionable insights.
Proficiency in Communication to present research findings effectively to stakeholders.
Expertise in Quantitative Research methodologies for data collection and statistical analysis.
Knowledge of research tools and technologies, and familiarity with AI or tech-driven industries is a plus.
Bachelor's degree in Marketing, Business, Economics, or a related field is preferred.
Ability to work independently, meet deadlines, and excel in a remote work environment.

Fini

Fini

TL;DR

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Market Researcher

Startup jobs. A lot of them.

Software Engineer

DevOps Engineer

Product Designer

Frontend Developer

Backend Developer

Frontend Developer

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