Synterex, Inc. is a global consortium of highly experienced clinical development professionals specializing in medical writing, submission publishing, and clinical science and operations support. Synterex offers remote or on-site services, with a focus on providing clear, concise, accurate, and fully compliant documentation, from early drug development through post-approval.

Synterex is seeking an organized, motivated, and collaborative individual for our medical writing team. The Manager, Functional Service Provider (FSP) Support will report to the Executive Director of Medical Writing and Quality Assurance and will be responsible for the coordination, management, and growth of Medical Writing team members assigned to FSP support models. The Manager, FSP Support will serve as the point of contact for clients who require a manager to supervise the performance of Synterex FSPs.

Essential Duties & Responsibilities

• Manage FSPs, coordinate resources, and develop work plans that align with internal and external goals and timelines
• Oversee quality performance of FSPs
• Ensure that all FSPs:
• Have the qualifications, level of experience and scientific knowledge specified for assigned client projects
• Have met all pre-employment reference and background checks
• Are current on trainings required by the client and by Synterex and that all trainings are supported by proper documentation
• Serve as the primary point of contact with the client regarding project assignments
• Review timekeeping entries and confirm utilization per client requirements
• Liaise with Executive Leadership team to report on staff utilization and other key performance indicators (KPIs); record and utilize metrics to inform KPIs
• Support Medical Writing and Business Development leadership in preparation of work orders, budgets, invoicing, and forecasting
• Coordinate with Business Operations to answer customer inquiries regarding invoicing
• Develop and execute onboarding plans for FSPs in compliance with all applicable laws

Requirements

• Undergraduate degree in a scientific or health-related field required
• Minimum 3 years of clinical research/drug development experience in biotech, pharmaceutical, or contract research organization (oncology experience a plus). Equivalent experience in a related medical field is acceptable.

For further information or to apply, please reach out to careers@synterex.com.

Synterex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.