Key Responsibilities

Customer Enablement & Go-Live Readiness

Design and execute customer product training programs that ensure confident, successful go-lives

Lead train-the-trainer and end-user enablement experiences with consistency and quality

Own preparation timelines, training materials, and LMS configuration for customer engagements

Drive product release enablement to reinforce platform changes post-go-live

Establish repeatable frameworks that scale across growing customer volume

Employee Learning & Development

Own and execute internal learning programs including monthly mastery sessions, LMS micro-courses,

quarterly hands-on workshops, and SME-led initiatives

Design and maintain role-based learning paths aligned to skills matrices and career progression

Support onboarding, new-manager enablement, and promotion readiness programs

Drive learning KPI tracking and continuous improvement based on feedback and data

Instructional Design & Content Creation

Design and build learning experiences across multiple formats: self-paced courses, live sessions,

workshops, job aids, and playbooks

Create and maintain content using modern tools (video, interactive modules, documentation)

Ensure all learning assets meet established design standards and experience quality bars

LMS Operations & Learning Infrastructure

Manage end-to-end LMS operations: course setup, assignments, learner tracking, and user management

across all audiences

Own reporting, dashboards, and KPI tracking to measure learning effectiveness

Drive continuous improvement of the learner experience and platform capabilities

Partner & Practitioner Enablement

Lead partner enablement initiatives including product training and best-practice programs

Support practitioner content partnerships and monetizable learning offerings

Operationalize external learning delivery and learner coordination

Cross-Functional Leadership

Partner with Product and Delivery teams to align enablement with release cycles and implementation

timelines

Coordinate with SMEs to capture knowledge and deliver expert-led content

Build scalable handoffs and processes between strategy, design, and execution

Must Have

8-10 years of experience in learning & development, enablement, customer education, or a related field

Proven track record designing and delivering customer-facing training programs at scale

Deep experience with LMS administration, including course management, reporting, and multi-audience

learner operations

Strong instructional design skills across multiple formats (e-learning, live facilitation, blended learning)

Demonstrated ability to manage complex, multi-stakeholder programs with competing priorities

Excellent project management and organizational skills in fast-paced environments

Experience partnering cross-functionally with Product, Customer Success, and Delivery teams

Strong communication and facilitation skills (virtual and in-person)

Nice to Have

Experience in SaaS, enterprise software, or technology-driven environments

Familiarity with product implementation cycles, go-live processes, or customer delivery workflows

Hands-on experience with content creation tools such as Synthesia, Camtasia, Articulate, or similar

platforms

Background in building or scaling enablement functions from the ground up

Experience with partner or channel enablement programs

Exposure to practitioner communities, external content partnerships, or monetized learning offerings

Data-driven mindset with experience using learning analytics to drive program improvements

What Success Looks Like

Customers experience confident, consistent go-lives supported by strong enablement

Internal learning programs run predictably and scale without bottlenecks

Learning content is clear, practical, reusable, and aligned to business outcomes

LMS operations scale smoothly across internal and external audiences

Enablement keeps pace with customer growth and product evolution

About Daybreak

At Daybreak, our mission is to Break Barriers. Every Day. We develop next-generation enterprise software leveraging AI to tackle volatility and reduce waste in global supply chains. We are a diverse, interdisciplinary team looking for intellectually curious "Breakers" hungry to create together and have fun along the way.

This role is essential to ensuring learning and enablement scale alongside Daybreak's growth—protecting customer delivery experience, accelerating employee readiness, and enabling partner and practitioner success.

Daybreak is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.All qualified applicants will receive consideration for employment without discrimination .