• Lead & scale a fully remote, customer‑facing forward-deployed team, setting clear goals, career paths, and a culture of high ownership.
• Own customer value: drive customer renewal and expansion by ensuring our AI applications deliver measurable ROI for every account.
• Own executive relationships: cultivate trusted relationships with our strategic customers while acting as their technical sounding board
• Champion customer obsession: instil a culture of agency, bias for action, and relentless focus on customer success.
• Close the loop: channel feedback into the product roadmap and ensure expansion opportunities are promptly flagged to Sales
• Build for scale: introduce playbooks, tooling, and processes that multiply impact without multiplying headcount.

What we’re looking for

• Proven leadership of customer facing technical teams (Engineering, DS), either at a consultancy firm or Enterprise SaaS company. Ideally you have experience with AI/ML products.
• Full stack: equally comfortable in C‑suite strategy sessions and technical deep dives.
• AI fluency: you can understand model drift, data quality gaps, and feature engineering - even if you’re not coding daily.
• Bias for action & customer obsession: you measure your success in renewal, expansion, and advocacy metrics.
• Nice‑to‑haves: Python/SQL skills, engineering‑domain expertise (e.g., batteries, automotive)

#LI-KB1