Inclusively is partnering with an insurance technology company to hire a Manager, Cloud Operations. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans . However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Position Overview

We’re searching for a Manager, Cloud Operations to join our global Cloud Services team in a remote location. Cloud Services is responsible for designing, implementing, and administering technologies that help the company deliver highly available and reliable Cloud solutions to its global customers. The Manager, Cloud Operations, will lead a team of engineers who administer, maintain, and troubleshoot SaaS solutions and environments. This role coordinates daily operational activities, guides team members, participates in incident/change management, and ensures secure handling of customer data while maintaining high service quality.

To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

This position follows a 4x10 shift schedule, with working days being Thursday, Friday, Saturday, and Sunday from 9:00 PM to 7:30 AM CST.

What You’ll Do

• Lead and coach a 24x7 operations team to optimal productivity while ensuring operational efficiency, accurate change processing, and excellent service delivery
• Build and maintain strong relationships with Cloud Services and Client Experience leadership to implement systems and processes that provide the best possible experience for our clients
• Define and refine highly effective operations processes that ensure the stability and uptime of the production Cloud Systems while servicing customer requests, and with a hyper-focus on continual improvement
• Ensure team compliance with secure data handling policies and best practices
• Create and maintain accurate change management policy and procedural documentation
• Provide advanced technical assistance and escalation support as needed

We’re Excited to Learn More About You

Your experience may include:

• Bachelor’s degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines
• 5+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software issues
• Experience with Microsoft Windows Server and Client operating systems
• 2+ years of leadership experience with a strong service-oriented focus
• Ability to work in a fast-paced, demanding production service delivery role

Salary Range $70,000 - $100,000 (Annually)