Company Description

kristalball smart solutions pvt. ltd is a fast growing start up bringing innovative products to the market. Our first product kristalball AI for hospitality empowers the hospitality industry to maximize margins & ROI through smarter inventory management & supply chain analytics. Our powerful AI & SMART tech. significantly improve productivity & profitability. Top hospitality venues comprising marquee hotels and bar chains are already availing margin and ROI benefits of kristalball in ‘reimagining hospitality’.

We are building a winning team of risk-takers, innovators, problem solvers & relationship builders who are passionate about customer-centricity & technology that improves business outcomes. If you are skilled, driven, and eager to be part of a growing business, we want you on our team.

For more information, visit www.kristalball.com.

About the Candidate :

We are looking for a dynamic, motivated, self-starter who thrives in a fast-paced, results-oriented environment and will contribute to building a high performing BD organization. Prior track record of successful BD experience with B2B, Product Sales, Hospitality or AlcoBev Industry is preferred.

Role Expectations :

New Customer Acquisition : (KRA : Growth in # of Clients)

• Develop & execute an effective sales and marketing outreach plan that optimizes sales efforts for faster lead conversions.
• Develop & execute an effective low cost, high impact distribution strategy. Identify multiple distribution channels & develop strategic growth partners in markets of choice.
• Proactively identify new customers, lead engaging Product Demos ( in-person or virtual ) & follow up to closure & onboarding. Be accountable for healthy conversion ratios.
• Own the proposal process: identify customer's needs, develop win themes, and produce complete proposals.
• Assess the competitive landscape, track key market trends and developments and work with the team to ensure kristalball is always one step ahead of the market.

Account Management : (KRA : Client Retention & Satisfaction)

• Be accountable for successful kristalball deployment, training, onboarding and maintenance requirements.
• Provide excellent customer service including administrative support and smooth communications for existing customers. Ensure prompt resolution of any issues. Maintain proactive feedback loops.
• Track & communicate improvements in client metrics and prepare monthly, quarterly and annual insights for client consultations.
• Draw patterns from client usage/data to aid future product development and AI journey.
• Conduct UATs of the product before it goes to clients. Work with the technology team on QA & product enhancements.
• Drive usage of relevant product features for stakeholders within the client group.
• Implement internal productivity tools for the BD & Account Management teams.

Marketing & Communication: (KRA : Customer acquisition or retention, Unique & Creative communication that builds greater relevance for kristalball within the hospitality and tech ecosystem)

• Develop creative, effective marketing collaterals & channels. These can be for client acquisitions, retention or awareness building programs for the ecosystem. These may include presentations, data analytics, videos, website & social media updates & other.
• Product Demo Material and Delivery, Product user manuals to be up to date, Come up with creative ways for enhancing customer onboarding & training that are scalable.
• Develop & execute on a calendar of opportunities for marketing activities that support lead generation.
• Create customer delight in interactions - verbal, written.
• Effectively plan, execute & communicate on sales & customer retention deliverables.

Research & Innovation :  (KRA : Innovative, Implementable Ideas on product or market success)

• Contribute to new innovation via. research & recommendations on trends impacting our customers across business & technology.
• Connect the dots between evolving customer needs & our product journey. Provide valuable input into product development.
• Be Innovative and contribute to a culture of Innovation at kristalball.

Skill & Behaviour Expectations :

Qualifications & Experience :

• Bachelors or Masters Degree in Business, Commerce, Hotel Management or Engineering (with a passion or experience in sales or business development.)
• Prior experience of 8 to 12 years in startups, hospitality sales or SAAS/ Product B2B sales is an advantage.
• MultiLingual - Knowledge of local languages. eg. Kannada in Bangalore, Hindi & multiple languages is an advantage.
• Owning your own vehicle is an advantage.
• Prior team management experience.
• Proficient in MS office / Canva / Google docs. Etc.