• Lead, coach, and develop a team of Hiring Solutions Consultants to deliver against revenue, hiring, and SLA targets.
• Set clear team and individual expectations around conversion, pipeline movement, efficiency, and customer satisfaction, and review progress using data-driven insights.
• Design and maintain the team’s operating structure, including capacity planning, workflow alignment, and daily/weekly team routines.
• Continuously refine how work is allocated across the team to ensure balanced coverage, efficient capacity use, and consistent execution across customers.
• Operationalize product, process, and tooling updates into simple frontline plays that drive fast adoption and consistent execution.
• Build and maintain strong feedback loops with Product, Engineering, Recruiting and Ops to surface performance patterns, automation opportunities, and customer insights.
• Drive continuous improvement across funnel stages through experimentation, playbook refinement, and workflow optimization.
• Identify skill gaps and design targeted coaching, enablement, or training to increase team capability.
• Own headcount forecasting, hiring, and onboarding of new Solutions Consultants in partnership with leadership.
• Champion a customer-first culture rooted in trust, responsiveness, and operational excellence.
• Act as the final escalation point for complex customer or operational issues, driving quick resolution while reinforcing accountability across teams.

Qualifications Basic Qualifications

• 8+ years of experience in roles such as account management, strategy & operations, incubations, sales, or customer success, or similar customer facing role.
• 3+ years of people leadership experience in high-velocity, customer-facing environments.
• 1+ years of experience managing a book of business, including forecasting, pipeline management, or revenue accountability.
• Experience with operational acumen, with experience implementing processes, managing SLAs, and driving consistent execution across a team.
• Experience in Excel, Google Sheets, and CRM systems to diagnose performance patterns, inform decisions, and drive targeted coaching.
• Experience working cross-functionally with partners such as Product, Recruiting/Talent Acquisition, Engineering, or Operations in a matrixed environment.

Preferred Qualifications

• Experience building or scaling new programs, teams, or sales motions—especially in early-stage, pilot, or incubation environments.
• Experience leading teams toward quota, revenue, or growth targets, ideally within SMB or high-volume motions.
• Excellent communication and relationship-building skills, with the ability to influence across levels and functions.
• Experience designing operational frameworks, workflows, cadences, or playbooks from the ground up.
• Hands-on experience operationalizing or commercializing pilots, with the ability to test hypotheses, analyze performance, and translate insights into scaled processes.
• Experience using LinkedIn Recruiter and Jobs-based workflows to source, assess, and manage candidate pipelines (or equivalent talent tools).
• Ability to thrive in ambiguity, set clear direction, and lead teams through change while maintaining clarity and momentum.
• Familiarity with LinkedIn’s hiring and recruiting tools (e.g., LinkedIn Recruiter, Talent Insights, Jobs products) or demonstrated ability to quickly learn and operationalize new technologies.

Suggested Skills:

• Account Management
• Operations
• Management Experience

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $203,000-310,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

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• Having a sign language interpreter present for the interview

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