Bot Consulting helps leading technology firms establish and scale high-performance Global Delivery Centers (GDCs) quickly and with reduced risk. They combine top talent with AI technology to optimize performance, streamline operations, and drive growth. Their approach focuses on quality delivered quickly, culture-driven success, accelerated ramp-up times, and low risk by leveraging experienced professionals. Bot Consulting manages the entire lifecycle of a GDC, from defining the vision and aligning organizational design to operational management and a structured transition, ensuring the GDC becomes a self-sustaining entity aligned with long-term goals. They specialize in Software Engineering, Data Engineering, and Process Engineering, with a particular emphasis on Co-Pilot Engineering powered by AI. Their values center around customer success, curiosity, social responsibility, and integrity.
Bot Consulting helps leading technology firms establish and scale high-performance Global Delivery Centers (GDCs) quickly and with reduced risk. They combine top talent with AI technology to optimize performance, streamline operations, and drive growth. Their approach focuses on quality delivered quickly, culture-driven success, accelerated ramp-up times, and low risk by leveraging experienced professionals. Bot Consulting manages the entire lifecycle of a GDC, from defining the vision and aligning organizational design to operational management and a structured transition, ensuring the GDC becomes a self-sustaining entity aligned with long-term goals. They specialize in Software Engineering, Data Engineering, and Process Engineering, with a particular emphasis on Co-Pilot Engineering powered by AI. Their values center around customer success, curiosity, social responsibility, and integrity.
The Managed Services CoE Leader is responsible for owning and driving the delivery and growth of proactive, high-quality Salesforce managed services from India. This role ensures seamless operations, preventive maintenance, and continuous improvement of the Salesforce platform for a global client base. The leader balances operational excellence with innovation to enhance service performance and client satisfaction.
Key Responsibilities
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
Data Scientist
ContractAustin, US
Contract • Austin, US
Backend Developer
Full-timeAustin, US
Full-time • Austin, US
DevOps Engineer
Part-timeTel Aviv
Part-time • Tel Aviv
Software Engineer
Full-timeAustin, US
Full-time • Austin, US
Product Designer
Part-timeBerlin, DE
Part-time • Berlin, DE
AI Researcher
Full-timeRotterdam, NL
Full-time • Rotterdam, NL
Team Leadership: Lead and develop a cross-functional team comprising Salesforce Administrators, Developers, and QA specialists to deliver managed services with high quality and efficiency.
Service Management: Oversee service level agreements (SLAs), monitor service performance, and ensure high client satisfaction through proactive issue resolution and communication.
Operational Excellence: Implement automation, predictive monitoring, and best practices to drive operational efficiency, reduce downtime, and improve service reliability.
Tool & Dashboard Development: Build and maintain reusable tools, dashboards, and reporting mechanisms to provide transparency and continuous insight into service health and performance.
Portfolio Growth: Identify opportunities to expand the managed services portfolio through innovative solutions, process improvements, and value-added initiatives.
Customer Engagement: Foster a customer-first culture that emphasises strong client retention, proactive stakeholder management, and continuous engagement.
Requirements
Qualifications & Skills
8 to 12 years of experience in Salesforce managed services, application support leadership, or related service delivery roles.
Deep knowledge of Salesforce platform maintenance, security protocols, enhancement practices, and incident management.
Proven ability to manage global clients and support 24x7 operations in a complex environment.
Experience with SLA management, IT service management frameworks, and customer satisfaction metrics.
Preferred Skills
ITIL certification or other recognized service management qualifications.
Strong understanding of Salesforce release management and change control processes.
Experience with monitoring and automation tools relevant to managed services.
Excellent communication, stakeholder management, and problem-solving capabilities.
Ability to lead cultural transformation focused on customer satisfaction and continuous improvement.
Signs you may be a great fit
Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation.
Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.
Growth: Access professional development opportunities and mentorship from experienced peers.
Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.
