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Job Summary:

NetSuite is a company focused on delivering customer support solutions, and they are seeking a Mainframe Technical Analyst to join their Support organization. The role involves providing post-sales support, resolving customer inquiries, and facilitating relationships between customers and support teams.

Responsibilities:

• Deliver post-sales support and solutions to the Oracle customer base.

• Resolve post-sales non-technical customer inquiries via phone and electronic means.

• Address technical questions regarding the use of and troubleshooting for Electronic Support Services.

• Serve as a primary point of contact for customers.

• Facilitate customer relationships with Support.

• Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Qualifications:

Required:

• Applicants are required to read, write, and speak the following languages: English

• Does this position require a security clearance?: Yes

• Visa / work permit sponsorship is not available for this position

Company:

NetSuite is cloud computing company dedicated to delivering business applications over the internet. Founded in 1998, the company is headquartered in Redwood Shores, California, USA, with a team of 10001+ employees. The company is currently Public Company.