
Enterpret helps product and customer teams turn customer feedback into product growth and revenue by centralizing and analyzing customer feedback at scale using machine learning technology. Our…

Enterpret helps product and customer teams turn customer feedback into product growth and revenue by centralizing and analyzing customer feedback at scale using machine learning technology. Our…
What they do: AI/NLP platform that centralizes and analyzes customer feedback to surface product insights
Founded / HQ: 2020; San Francisco, California
Founders / leadership: Arnav Sharma (CTO) and Varun Sharma (CEO)
Funding: Raised approximately $25M total, including a $20.8M Series A
Customer feedback analytics for product and growth teams
2020
Software Development
~$4.3M
~$20.8M
Series A participants included Kleiner Perkins, Peak XV Partners, Wing Ventures, Recall Capital and angels
“Company raised institutional venture rounds including participation from Kleiner Perkins and Canaan Partners”
About Enterpret Enterpret is at the forefront of AI-native applications, unlocking the power of customer feedback for businesses. We centralize feedback from every channel and transform it into actionable insights that drive customer-centric decisions for teams at the world's leading companies like Perplexity, Notion, Canva, and Figma. Backed by investors such as Kleiner Perkins and Peak XV, we're redefining how businesses understand and act on the voice of their customers.
As LLMOps Architect at Enterpret, you'll be responsible for how LLM models are fine-tuned, how prompts are managed, how we run evals, how we optimize for cost, and how we optimize for speed—both at the experimentation stage and in production. This is a foundational, high-ownership role where you'll work directly with the (whom we partner with closely), as well as (whom we partner with closely), to build world-class ML infrastructure.
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You'll work closely with ML researchers, backend engineers, and product teams to ensure our AI systems are resilient, secure, and cost-efficient as we grow 10x. Key success metrics include improving the speed of experimentation, time to productionization, and the quality of models. You'll report directly to the CTO.
What You'll Do
What It Takes
Why Enterpret
What We Value
At Enterpret, we operate with a deep sense of ownership — we play for the team and do what it takes to win together. We care personally for our teammates while pushing each other with honest, actionable feedback. Above all, we approach everything with humility and a drive to keep learning and getting better.
Equal Opportunities We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.