If you’re looking to be part of the change in an industry that is elevating the sales profession and disrupting traditional methods of selling, then check out the following opportunity.

LinkedIn’s Global Support organization is looking for a Sales Solutions Support Consultant to provide customer support to our Sales Navigator customers. Sales Navigator is LinkedIn’s Sales Solutions flagship product that connects the world’s buyers and sellers to build strong relationships.

The Sales Solutions Support Consultant is responsible for supporting incoming cases from LinkedIn’s Sales Solutions online and offline customers. They will leverage their communication skills to deliver a superior support experience that will delight our customers, educate them on product functionality, and anticipate their next questions where applicable.  The Sales Solutions Support Consultant will communicate with customers via chat, email or phone following LinkedIn’s best practices and Voice of Customer guidelines.

Responsibilities:

• Provide support to LinkedIn’s Sales Solutions customers.  Be a customer’s evangelist.
• Research, respond to and resolve service requests and customer inquiries via phone, email and chat support.
• Analyze and understand Sales Navigator clients and their business, answering all product inquiries and questions. Meet customer satisfaction targets.
• Anticipate customer’s next question where applicable.
• Work within a queue-support model with specific daily targets on the number of customer contacts completed.
• Document all communication with users and accounts accurately and in a timely manner via our support tools.
• Ensure that all issues are escalated as needed to appropriate internal departments and management.
• Establish effective working relationships with co-workers, managers and product leads within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
• Flexibility with shift timings

Qualifications Basic Qualifications:

• 2+ years of experience in customer support or account management
• Fluent in Mandarin (Chinese), both written and spoken.

Preferred Qualifications:

• Graduate in any discipline.
• Excellent oral and written communication skills.
• Direct experience in working for an internet company is preferred.
• Familiarity with LinkedIn Sales Navigator or similar sales enablement tools is highly valued for driving adoption and delivering exceptional customer experiences
• Proven experience diagnosing and resolving complex technical issues across multiple platforms and environments; adept at root cause analysis, guiding customers through troubleshooting steps, and collaborating with engineering or product teams to drive timely resolutions. Ability to translate technical concepts into clear, actionable guidance for nontechnical users while maintaining a high standard of customer experience.
• Proven ability to spot patterns, emerging trends, and synthesize client insights into actionable recommendations. Skilled at leveraging analytics tools to identify product or service gaps and propose strategies that drive adoption and revenue growth.
• Demonstrated comfort working with AI tools, especially Microsoft Copilot, to draft and refine content, summarize discussions, analyze data, and automate routine tasks; able to write effective prompts, validate outputs for accuracy and bias, and apply responsible AI practices in everyday workflows.
• Proven experience hands-on proficiency across Microsoft 365 (Teams, Outlook, SharePoint/OneDrive, Word, PowerPoint, Excel—advanced functions/pivots) with familiarity in Power BI and Power Automate to collaborate efficiently, build clear reports, and streamline processes.

Suggested Skills

• Customer Experience
• Customer Support & Satisfaction
• Leadership & Influence
• Troubleshooting & Problem Solving
• Time Management

Additional Information Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.