ConductScience delivers high-quality scientific equipment and services to researchers. It operates as a direct-to-scientist e-commerce platform offering instruments, research tools, and services such as manuscript writing, data analysis, and technology transfer. Core tech includes AI, deep learning, machine learning, and VR for behavioral research and imaging, with brands like Maze Engineers and ConductVision. The model targets scientific institutions and researchers globally, aiming to reduce costs by cutting out middlemen and leveraging a global supply chain.
ConductScience delivers high-quality scientific equipment and services to researchers. It operates as a direct-to-scientist e-commerce platform offering instruments, research tools, and services such as manuscript writing, data analysis, and technology transfer. Core tech includes AI, deep learning, machine learning, and VR for behavioral research and imaging, with brands like Maze Engineers and ConductVision. The model targets scientific institutions and researchers globally, aiming to reduce costs by cutting out middlemen and leveraging a global supply chain.
Life Sciences Technical Operations & Logistics Specialist
HybridGlenview, IL, US
Hybrid • Glenview, IL, US
Location: Glenview
Company: ConductScience
About ConductScience:
At ConductScience, we are committed to advancing scientific research through technology. We specialize in developing innovative software solutions that empower researchers and scientists in various fields. Our team is dedicated to creating tools that enhance data analysis, visualization, and overall research efficacy.
Job Summary:
We are a company founded in 2012 located in Cambridge, MA USA and were founded by Shuhan He, MD, a dual faculty member at the Lab of Computer Science and Department of Emergency Medicine at Havard Medical School. We were incubated out of the Harvard Innovation Lab. We have a suite portfolio of technology products Conductscience.com/overview that have been featured in Nature, Huffington Post, Discover Magazine, Popular Science, and NPR. We hope you can join our company to help us make an impact in improving the process of scientific discovery.
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Mission and Goals
ConductScience's primary mission is to improve the process of scientific discovery. This goal is achieved through several key initiatives:
Development of Cutting-Edge Technology Products: ConductScience has a robust portfolio of technology products designed to streamline and enhance scientific research. These products are aimed at addressing the various challenges faced by researchers, from data collection to analysis.
Collaboration with the Scientific Community: The company works closely with scientists and researchers, understanding their needs and developing solutions that can assist them in their research endeavors.
Promotion of Efficient and Accurate Research: One of the core objectives of ConductScience is to make scientific research more efficient, accurate, and accessible. This is accomplished by providing tools and technologies that simplify complex processes and improve the accuracy of scientific data.
Job Description
We are seeking an organized, hands-on Operations & Technical Support Specialist to help manage equipment workflows, inventory, customer support, and basic quality checks. This role involves a mix of technical troubleshooting, logistics coordination, and communication with international suppliers.
The ideal candidate is comfortable working with physical products, diagnosing issues, supporting customers, and keeping operations running smoothly.
Key Responsibilities
Operations & Logistics
• Maintain and organize inventory.
• Support packing, shipping, and receiving processes.
• Ensure products are prepared accurately before they go out.
Technical Support
• Perform basic troubleshooting and testing on equipment.
• Identify issues, document findings, and assist in resolving them.
• Communicate technical problems and updates to our engineering teams
Quality & Testing
• Conduct simple functionality checks and sanity tests.
• Coordinate with a separate QA team when deeper review is needed.
• Confirm that equipment meets expected standards before delivery.
Customer Support
• Provide practical assistance when customers need help with equipment setup or issues.
• Test customer-reported problems and help guide solutions.
In-Person Workflow
• Support tasks involving video/data review, labeling, and basic operational inputs.
• Assist with hands-on preparation, assembly steps, or product handling as needed.
Cross-Functional Assistance
• Help ensure internal teams have accurate information about product status and issues.
• Contribute to documentation that supports projects, grants, or awards as needed.
Qualifications
• Strong attention to detail and organizational skills.
• Comfort with hands-on technical work.
• Ability to communicate clearly with both customers and suppliers.
• Reliable, proactive, and able to work independently
In-person availability in Chicago. Willing to sponsor visas.
How to Apply:
Please send your resume and a cover letter detailing your experience and why you would be a good fit for this role. Add in the word “Qolty” do your message so I know you read this.
