Virtuoso QA pushes the boundaries of traditional software test automation and quality assurance. Our team of experts have developed a new platform to spearhead the emerging paradigm in automated software testing called Intelligent Quality Assistance. Allow us to introduce Virtuoso QA….
Virtuoso QA does far more than old school QA. It assists your team at every stage in the development pipeline, enabling even non-technical users to automate their testing processes and build in quality from the get-go. Virtuoso QA reduces the need for manual interventions and inputs with a highly intuitive UI that’s both quick and easy to learn.
Businesses moving towards a DevOps approach can rely on Virtuoso QA as a key component in their digital transformation strategy. Our platform integrates with all of the major CI/CD tools on the market to complement and enhance your existing efforts to automate your software development processes.
How does it work? Let’s take a closer look….
Virtuoso QA takes testing to the next level of automation by combining the power of Robotic Process Automation and Machine Learning. Virtuoso QA uses bots to explore your applications and to map every execution path. Even in the most dynamic of apps, nothing is missed. Machine Learning enables Virtuoso QA to automatically generate tests from a few basic initial inputs.
Virtuoso QA does the work so you don’t have to.
Virtuoso QA pushes the boundaries of traditional software test automation and quality assurance. Our team of experts have developed a new platform to spearhead the emerging paradigm in automated software testing called Intelligent Quality Assistance. Allow us to introduce Virtuoso QA….
Virtuoso QA does far more than old school QA. It assists your team at every stage in the development pipeline, enabling even non-technical users to automate their testing processes and build in quality from the get-go. Virtuoso QA reduces the need for manual interventions and inputs with a highly intuitive UI that’s both quick and easy to learn.
Businesses moving towards a DevOps approach can rely on Virtuoso QA as a key component in their digital transformation strategy. Our platform integrates with all of the major CI/CD tools on the market to complement and enhance your existing efforts to automate your software development processes.
How does it work? Let’s take a closer look….
Virtuoso QA takes testing to the next level of automation by combining the power of Robotic Process Automation and Machine Learning. Virtuoso QA uses bots to explore your applications and to map every execution path. Even in the most dynamic of apps, nothing is missed. Machine Learning enables Virtuoso QA to automatically generate tests from a few basic initial inputs.
Virtuoso QA does the work so you don’t have to.
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$4M
Join the Team
Level 1 - IT Support Analyst
On-SiteWest Malling, GB
On-Site • West Malling, GB
Start Date
Immediate
What We are Looking For
We are looking for a Level 1 Support Analyst to join our company in Kent working within the Managed Services Tech Support team in a fast-paced managed service environment.
The successful candidate will have a passion for learning, affinity with tech and good customer service & communication skills. This is a fantastic opportunity for anyone wishing to begin their IT career or an individual with some experience looking to be part of a strong team working with the latest tech.
Key Accountabilities
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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Providing tech support to clients with a focus on quick resolution of incidents, and great customer satisfaction.
Analysing, troubleshooting, and resolving hardware, operating system and application issues
Processing of service requests, including: new starter, leavers, device onboarding and offboarding
Reviewing tickets created by clients, including categorisation and routing
Handling of incoming client calls, logging tickets with correct categorisation and resource assignment
Liaising with vendors, suppliers and internal teams
Continuously learn the latest technical best practices to improve efficiency
Escalation of tickets to our L2 and L3 engineers as per our escalation process
Skills & Experience
Good knowledge in supporting Microsoft 365 tech stack
Basic Microsoft Azure Active Directory
Basic understanding of cyber security concepts and solutions
Demonstrate excellent communication skills, both written and verbal
At least 1 year of experience working in a customer-facing service desk environment beneficial.
Location/Travel
Full time office based at our offices in Kings Hill, West Malling, ME19 4AE.
Hours
37.5 hours per week, shift-based, 08:00-16:30/09:00-17:30/09:30-18:00.
Benefits
We are committed to creating great jobs for great people, and provide:
Funded Training and Development - Our people’s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We’re also open to hearing about what you would like to learn about – so that we can provide what you need to develop.
Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave.
Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance.
Social Club - We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team.
Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions.
Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing.
About Virtuoso
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
More details on our company can be found on our careers page: https://virtuoso.tech/uk/careers/
