1. Wazuh SIEM
2. Passbolt Password Manager
3. Network monitoring tool – PRTG
4. Asset management tool- GLPi, Snipe-it, Manage engine
5. Other infrastructure, monitoring, or security-related applications.
6. Evaluate and recommend open-source solutions based on organizational needs.

• Active Directory & Cloud Identity Management

• Manage and troubleshoot Active Directory environments, including Group Policies and user lifecycle management.

• Support Azure AD / Cloud AD deployments and integrations (Jumpcloud, MS Intune, Scalefusion).

• Work with hybrid identity technologies (Azure AD Connect, SSO, Conditional Access).

• Infrastructure & Systems Operations

• Perform changes following ITIL change management principles.

• Assist with virtualization platforms such as EXsi.

• Support network troubleshooting (DNS, DHCP, VPN, firewall basics).

• Maintain and enhance documentation, SOPs, and knowledge base articles for L1/L2 teams.

• Collaboration

• Work closely with infrastructure, development, and cybersecurity teams.

• Contribute to audit readiness, compliance processes, and security improvements.

• Support Documentation/Policies-ISO 27001: Basic understanding.

Qualifications

• 7–10 years of experience in system administration or IT support roles.
• Bachelor’s degree Engineering, IT, or a related field.

Required Skills

• Strong hands-on expertise in Linux administration.
• Team management experience in overseeing support teams, ensuring efficient issue resolution and service delivery.
• Proficiency in Windows and macOS support.
• Solid understanding of Active Directory, Group Policies, IAM concepts, and Azure AD.
• Experience with open-source applications such as Wazuh, Passbolt, Grafana, Zabbix, etc.
• O365 basic understanding/management.
• Working knowledge of scripting languages like Bash or Python.
• Familiarity with ITIL-based incident, problem, and change management.
• Strong analytical, troubleshooting, and communication skills.

Preferred Skills

• Experience with public cloud environments (AWS/Azure/GCP).
• Exposure to DevOps tools (Docker, Git, CI/CD pipelines).
• Basic understanding of cybersecurity and security best practices.
• Relevant certifications such as Linux+, RHCSA, Azure Administrator, or equivalent.