Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
What: AI Agent Management Platform (voice & chat) for enterprise contact centers
Founded: 2018 (Berlin)
Founders: Malte Kosub and Stefan Ostwald
Recent funding: $350M Series D (Jan 2026) — reported $3B valuation
Headquarters / offices: Berlin; offices in Munich and New York
Company Overview
Problem Domain
Enterprise customer service automation / contact center AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- Mar 30, 2023
€20M (~$21.7M)
Reported Series A in March 2023
Series B- Apr 24, 2024
$66M
Series B led by Altimeter Capital
Series C- May 6, 2025
$120M
Reported Series C announced May 6, 2025
Series D- Jan 15, 2026
$350M
Reported Series D valuing company at $3 billion
Investor Signal
“Backed by global venture firms including General Catalyst, Durable Capital, Altimeter Capital, EQT Ventures, Mosaic Ventures, Senovo, Newion and La Famiglia Growth”
Founders
What we do
Related Companies
Company
HQ
Industry
Total Funding
ComplyAdvantage
🇬🇧GB
Legal
$108M
Pactum AI
🇺🇸US
—
-
ada CX
🇨🇦CA
—
-
Causaly
🇬🇧London, GB
BiotechnologyData and AnalyticsDeepTechHealthInformation TechnologyInternet ServicesSoftware
$93M
Lyzr AI
🇺🇸Jersey City, US
Data and AnalyticsDeepTechEducationInformation TechnologyMobile, Platforms, and AppsSoftware
$11M
Join the Team
Lead Solutions Engineer
RemoteUnited States, US
Remote • United States, US
Who you are
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
Backend Developer
Part-timeRotterdam, NL
Part-time • Rotterdam, NL
Product Designer
Part-timeCambridge, GB
Part-time • Cambridge, GB
Technical Writer
InternshipManchester, GB
Internship • Manchester, GB
Technical Writer
Part-timeTel Aviv
Part-time • Tel Aviv
Software Engineer
InternshipNew York, US
Internship • New York, US
Product Designer
ContractHaifa
Contract • Haifa
7-10+ years of experience as a Solutions Engineer, preferably at a SaaS vendor
Deep experience in contact center (CCaaS) or (UCaaS), VOIP, Telephony
Deep experience with enterprise technology stacks - Azure, AWS, GCP, etc
Working understanding of Generative AI and LLMs and competency in prompt engineering and design
Experience with integrating and maintaining APIs
Experience with sales processes, MEDDPIC, and an understanding of how Solutions Engineering plays their role
The ability to learn and master the core product inside and out to build customized demos and prove the value of the Parloa platform
The ability to demonstrate integrations with customer systems, proving technical feasibility and building trust with the customer's technical team
Understanding call flows, voice, and chat design to create and showcase effective conversational AI experiences that meet a customer’s communication needs
Designing scalable and robust technical architecture to win the confidence of enterprise IT teams and guarantee the solution’s viability
Knowledge of data security and compliance standards to address customer concerns and remove a major hurdle in enterprise sales
Confident presentation and communication skills
Experience working with or at Channel, ISV, and GSI partners
Experience managing both client relationships and partnership relationships
Experience working at fast pace startups to help build scalable processes
What the job involves
As a Lead Solutions Engineer at Parloa, your mission is to drive revenue by proving the value of our products and solutions to prospects
Working closely with clients throughout the sales process and beyond, you will understand their needs, design solutions, and ensure a seamless customer journey
Your role involves collaboration with the sales team, contributing to customer qualification, educating clients about Parloa’s solutions and AI, and leading Proof of Concepts to demonstrate the practical value to specific customers in their environments
Be responsible for the full spectrum of the technical sales process, including:
Identify customer pain and needs through discovery
Demonstrate the Parloa platform and underlying technology
Conduct Technical deep dives
Scope and define application requirements
Own end to end RFP process
Conduct Proof of Value engagements
Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory
Contribute to improving internal processes, documentation, and ways of working
Advocate for customers needs to influence product roadmap discussions
Collaborate with the Solutions Engineering Team, Enterprise Account Executives, Sales Leadership, product management, customer success, and sales enablement
Attend client on-site meetings, external events, team meetings, and annual events (up to 20-30% expected travel)
Benefits
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
