As a Ketryx Lead Solutions Engineer, you will play a dual role: directly supporting our large accounts through hands-on technical engagement while also building, mentoring, and leading a growing Solutions Engineering team. We offer the autonomy and support that encourages your personal and professional growth as we continue to scale our operations in the Boston office. Our ideal candidates will have demonstrated previous results in a fast-paced and demanding atmosphere. Someone who is a self-starter and eager to contribute new ideas and strategies in a fast-growing startup will do well in this position. In this role, you will be allowed the opportunity to implement your target-driven work ethic and support Ketryx's mission to impact 100 million patient lives by 2030. This position will be based in our Cambridge, MA office. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment Visas (including H-1B), F-1 visas, or Optional Practical Training (OPT) status at this time. Responsibilities include leading by example as a hands-on Solutions Engineer for large accounts, running tailored demos, technical deep-dives, and proof-of-concepts; managing and mentoring a growing Solutions Engineering team; developing scalable processes for team growth, onboarding, training, and knowledge sharing; collaborating with sales teams to understand client needs and craft solution proposals emphasizing key value propositions; crafting compelling technical narratives and solution architectures aligned with customer pain points and regulatory expectations; serving as a subject matter expert on Application Lifecycle Management in regulated environments; helping define KPIs for SE team performance and customer engagement; and staying informed on industry trends, competitive landscape, and evolving regulatory standards. Required skills include a Bachelor's degree in Computer Science, Biomedical Engineering, or related field; minimum of 5 years of experience in customer success, technical support, sales engineering, or related; prior experience managing or mentoring team members; strong understanding of Application Lifecycle Management, DevOps practices, and software development in regulated environments; excellent presentation and communication skills; experience with various DevTools; familiarity with life sciences regulations and software validation requirements; and willingness to travel. Preferred skills include experience scaling SE teams or working in a high-growth startup environment; comfort working cross-functionally in fast-paced settings; prior experience in technical product software, especially in the life sciences space; exceptional organizational and time-management skills; and previous startup experience. The company offers competitive compensation, generous stock options, a hybrid work model, generous PTO, and the opportunity to work in an exciting field with a positive impact on the world.