Mission At Neko Health, our mission is to deliver proactive healthcare for all—empowering members to take control of their health through cutting-edge technology and compassionate care.

Role Purpose As a Lead Software Engineer in Product Engineering, you will be responsible for designing and building high-polish, fail-safe user experiences across our member-facing applications and clinical workflows. This role blends deep system design, product thinking, and AI-native engineering excellence.

You will lead by example in an environment where engineers invest in understanding the "why" before deciding the "how," own outcomes end-to-end, and look for the architectural change or automation that makes things 10x better rather than incrementally improved. You will work across Product, Data Science, and Hardware teams in a vertically integrated organisation where your decisions directly influence member trust, clinic reliability, and Neko's ability to scale.

What You Will Deliver in the First 6 to 12 Months

• Become a fully ramped core contributor within your first 3 months, owning meaningful parts of the Member Experience or Medical Excellence product domains.
• Architect and deliver end-to-end features that significantly enhance customer journeys, ensuring experiences are seamless, resilient, and clinically safe. There is nothing too hard to solve for our members.
• Introduce and champion AI-first workflows, using tools such as Claude Code to handle the 80% so your focus stays on the system design and outcomes that truly matter.
• Drive clarity in ambiguous problem spaces. Surface problems early, ask the right questions about context and intent, and provide direct and honest feedback even when there is no perfect answer.

Minimum Qualifications

• Demonstrated experience building and operating large-scale products with real customer usage.
• Proven strength in full-stack engineering with a strong product sense and ownership mindset. You solve the problem regardless of the tool.
• Daily use of AI coding tools, with a deeply curious mindset and the ability to articulate when and how AI accelerates development.
• Evidence of deep problem-solving ability, thinking beyond assigned tasks to deliver impactful, member-first outcomes.
• Experience designing or contributing to complex systems in production environments.
• Ability to work effectively with non-engineering teams and translate technical decisions into business impact.

Preferred Experience

• Experience working in consumer AI products, not necessarily as an ML Engineer.
• Prior exposure to vertically integrated hardware and software ecosystems.
• Strong cross-functional collaboration with Product, Data Science, and Hardware teams.
• Background in building polished, high-reliability user journeys in customer-facing applications.

Hiring Process Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.