Galatek is seeking a Lead Field Service Engineer (FSE) to ensure the reliability, performance, and uptime of its laboratory automation instruments deployed across pharmaceutical, biotech, and research customers. This role is focused on the hands-on installation, maintenance, troubleshooting, and repair of complex automation systems. The Lead FSE serves as the technical authority for field service execution, owning instrument health throughout its lifecycle and acting as a key escalation point for advanced service issues. This is a senior, customer-facing role requiring deep technical expertise, strong problem-solving skills, and the ability to operate independently in demanding laboratory environments.

Key Responsibilities

• Install, commission, maintain, and repair Galatek laboratory automation instruments at customer sites
• Diagnose and resolve complex mechanical, electrical, fluidic, and software-related issues
• Own instrument reliability, uptime, and service quality across assigned accounts
• Execute preventive maintenance, corrective service actions, upgrades, and retrofits
• Serve as an escalation point for advanced or non-routine service issues
• Document service activities, troubleshooting steps, and root cause analyses clearly and accurately
• Train customers on proper instrument operation, routine maintenance, and service best practices
• Provide structured feedback to Engineering, Manufacturing, and Product teams to improve system robustness and serviceability
• Support service readiness for new product launches and field updates

Required Qualifications

• Bachelor’s degree in engineering, Mechatronics, Electronics, Biomedical Engineering, or a related technical field (or equivalent hands-on experience)
• 5+ years of experience in Field Service Engineering roles supporting laboratory, analytical, or automation instrumentation
• Strong hands-on experience with complex automation systems, including robotics, motion systems, fluidics, sensors, and control software
• Proven ability to troubleshoot across mechanical, electrical, and software domains
• Comfortable working independently in customer-facing environments

Travel & Training Requirements

• Willingness to travel 40–60% (customer sites, internal meetings, training)
• Willingness and ability to spend an extended period overseas (minimum 1 month+) in Suzhou, China for initial training
• Must possess or be able to obtain a valid passport and any required visas

Preferred Qualifications

• Experience servicing automation platforms from companies such as Hamilton, Beckman Coulter, Tecan, Agilent, or similar
• Experience supporting pharma or biotech customers
• Familiarity with regulated environments (GLP, GxP, clinical, or manufacturing)
• Experience contributing to service process improvement or field escalation workflows

Why Galatek

Galatek is building next-generation laboratory automation platforms designed for scale, reliability, and AI-enabled workflows. The Lead Field Service Engineer plays a critical role in protecting customer trust, ensuring system performance, and supporting Galatek’s growth in North America.