McMaster University

The McMaster Institute for Research on Aging is a research center at McMaster University focused on aging optimization. It pursues this goal through interdisciplinary teams that work with older…

CanadaEducationEngineeringHamiltonHealth SciencesInnovationPublic UniversityResearchmcmaster.ca

McMaster University

The McMaster Institute for Research on Aging is a research center at McMaster University focused on aging optimization. It pursues this goal through interdisciplinary teams that work with older…

CanadaEducationEngineeringHamiltonHealth SciencesInnovationPublic UniversityResearchmcmaster.ca

HQHamilton, CA

Team Size25

Open Jobs150

Total Funding$250K

Latest FundraiseUnknown

Join the Team

LEAD BUSINESS SYSTEMS

HybridHamilton, ON, CA

Hybrid • Hamilton, ON, CA

Startup jobs. A lot of them.

Your next opportunity is in here somewhere. Sign up to explore 52,000+ startups and their open roles. No spam. No gamification. Just jobs.

52,000+

Startups

65,000+

Open Roles

1,300+

New This Week

DevOps Engineer

Part-timeUtrecht, NL

Part-time • Utrecht, NL

AI Researcher

Part-timeAmsterdam, NL

Part-time • Amsterdam, NL

DevOps Engineer

ContractLondon, GB

Contract • London, GB

Frontend Developer

Part-timeSan Francisco, US

Part-time • San Francisco, US

Data Scientist

Full-timeRotterdam, NL

Full-time • Rotterdam, NL

AI Researcher

InternshipAmsterdam, NL

Internship • Amsterdam, NL

Job ID

75441

Job Title

LEAD BUSINESS SYSTEMS

Regular/Temporary

Regular

Location

Central Campus

Open Date

04/17/2026

Job Type

Continuing

Close Date

04/28/2026

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

Hospitality Central Administra

Full/Part Time

Full-Time

Salary Grade/Band

Grade 12

Salary Range

$41.82 - $62.71 (hourly)

Job Code

JD0631

Existing Vacancy

Yes - Newly Created Position

Target Number of Openings

Hours per Week

Posting Details

Schedule

Monday - Friday 8:30am - 4:30pm with 1 hour unpaid meal period, 35 Hours/Week

Education Level

Bachelor's degree in Computer Science, Business, or a related field of study.

Career Level

Requires 6 years of relevant experience, including one year of supervisory experience.

Anticipated Start Date

May 4th, 2026

Job Description

As a part of the University ancillary operations, Hospitality Services operates 23 food service locations on campus that include a combination of residence dining, retail operations and catering services. This role will support and enhance technological advancements in service delivery models and optimize bold and distinct innovation that Hospitality Services requires in order to be leaders in university food service operations.

The Role

The Lead Business Systems is responsible for evaluating information systems and technology to make recommendations to enhance the productivity and solutions across various units within Hospitality Services. The role is responsible for the research, planning, budgeting, purchase, delivery, development, training, support, trouble shooting, liaising with service providers etc. in support of the department. This role oversees departmental statistical and data analysis, enterprise application software support, web services, database management, computer operating system and hardware management and other technical oversight to the department, working in concert with University Technology Services.

The Lead Business Systems is responsible for systems, software, service delivery and investigating moderate and complex issues to provide customer focused technical expertise in information technology, information management strategies and resource deployment. Other responsibilities include acting as an administrator for a variety of networks, programs, and websites.

In order to meet the operational needs of the Hospitality Services team, this role is expected to be onsite 5 days a week.

Is this role for you?

You may be interested in this role if you:

Enjoy leading and supporting business systems that keep operations running smoothly in a dynamic, service focused environment
Bring hands on technical expertise and a practical, solutions-oriented approach to system support, maintenance, and improvement
Are comfortable taking a lead role, providing direction and guidance to a small technical team, helping set priorities, and supporting consistent service delivery
Have experience overseeing systems through their full lifecycle — from

planning and purchasing to implementation, training, and ongoing support

Work effectively with operational leaders, internal partners, and external service providers
Value technology, and continuous improvement as tools to enhance service quality and the overall customer experience

Skills and Experience

The following skills and experiences would be helpful in this role. Candidates may bring different combinations of experience, and experience in all areas is not required.

Experience supporting enterprise or hospitality business systems, including payment, point of sale, financial, or service platforms
Knowledge of systems and server administration, databases, and virtual or cloud based environments
Experience with system integrations, scripting, or automation, including working with APIs
Familiarity with web services and website management, including accessibility considerations
Awareness of cybersecurity, privacy, and system reliability practices
Experience supporting end user and point of service hardware in operational settings
Familiarity with IT service management practices, including documentation, incident response, and continuous improvement

Job Summary:

The Lead Business Systems acts as a primary technical and consulting resource to various University departments and units with respect to the planning, implementation, and maintenance of information technology systems. Supports the University's academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in support of those operations. Provides supervision to a team of Business Systems Analysts.

Purpose and Key Functions:

Supervision:

Supervise and direct the activities of 1 to 4 continuing employees.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.

Manage work assignments of internal staff and schedule and monitor adherence to procedures, protocols, and standards.

Act as an on-site project manager responsible for managing projects from inception to completion.

Plan and establish project framework and identify project milestones to ensure the project is completed according to project specifications and within specified timelines.

Design, develop, establish, and evaluate functional specifications for a variety of highly complex University application systems.

Complete feasibility studies and cost benefit analyses and translate technical flow into business terms.

Provide ongoing technical direction to Business Systems Analysts within the team and periodically to other technical staff assigned to relevant projects.

Coach and mentor junior staff in order to ensure a highly motivated and technically competent team.

Evaluate work products to ensure adherence to established functional and operational specifications.

Conduct in-depth client interviews to determine business process flows and rules.

Manage work assignments of internal staff and schedule and monitor adherence to procedures, protocols, and standards.

Accountable for the clarification, rationalization and documentation of project requests.

Approve production migrations according to project involvement.

Develop and lead end user training.

Partner with the technical team to maintain the information technology issues database, create new issues, and track the status of open issues.

Participate in the development of capital project charters and cost justifications.

Serve as the primary contact point with the user community.

Responsible for integration and release management.

Facilitate large group business development planning sessions.

Ensure appropriate business participation in information technology projects.

Utilize the appropriate control tools to coordinate projects according to Project Management Office methodologies.

Develop success criteria and risk assessments for projects and changes.

Develop, implement, and document best practices to align with departmental and University strategies and processes.

Work independently with users to define concepts.

Drive and challenge business units on their assumptions of how they will successfully execute their plans.

Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Conduct gap analyses.

Ensure that projects meet specified functionality requirements.

Perform advanced levels of analysis, problem solving and research skills to formulate solutions to complex business needs.

Perform the functional analysis for production support activities and advise business users in the analysis of less complex issues.

Work with project stakeholders to understand project scope and create test documents.

Manage all phases of testing including, but not limited to, system, integration, acceptance, regression, and performance.

Document system functionality, particularly related to new enhancements.

Develop and maintain information technology process flow, methodology, and control documentation.

Assist with the development of project proposals and estimates.

Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.

Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.

Provide Level III post implementation support to users regarding functional issues.

Work with the development team to determine technical approaches and technical risks for project testing.

Develop requirement specifications according to standard templates, using natural language.

Work closely with testing team members to ensure that requirements are testable.

Prepare and assist other testers with the creation of test cases.

Identify and manage defects identified during all phases of a project.

Review test cases created by testing team members to ensure that the test cases adequately define the business processes.

Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and business groups.

Develop simple queries using basic Business Intelligence tools.

Review systems, processes, and information and provide recommendations to supervisor.

Serve as the conduct between the Project Management Office and development teams through which requirements flow.

Liaise between the technology and support teams.

Communicate project, issues, and system status to others.

Communicate testing results to other stakeholders.

Facilitate effective dialog between technical staff.

Interact with and exchange information with colleagues.

Follow a test script and document defects.

Prepare and review recommendations and other project initiation documents.

Prepare and review end user and operations documentation, training materials, and timelines.

Maintain information technology process flow, methodology, and control documentation.

Work with others to prioritize and schedule issues resolution.

Plan, schedule, and monitor own work within short time horizons.

Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.

Understand and use appropriate methods, tools, and applications to complete work tasks.

Demonstrate a rational and organized approach to work and identify development opportunities.

Absorb technical information when it is presented systematically and apply it effectively.

Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement.

Ensure that the internal and external customer perspective is a driving force behind decisions and activities.

Follow service practices that meet customers’ and University needs.

Interact with others in a way that gives them confidence in one’s intentions and those of the University.

Work collaboratively with others to achieve departmental and institutional goals. Actively participate as a member of a team to move the team toward the completion of goals.

Perform a range of varied work activities in a variety of structured environments.

Successfully engage in multiple initiatives simultaneously.

Apply and enforce department change control policies and procedures.

Acquire and maintain a basic understanding of Business Intelligence and Data Warehousing principles.

Read and understand complex Business Process Diagrams and develop basic (Level II) models.

Read and understand a complex project plan and develop simple project plans.

Remain current with relevant development and project methodologies.

Remain current with security policies and procedures and work with System Administrators to implement security changes.

Remain current with the different levels of testing and develop simple use cases and test scripts.