Company Description

iProcess Global Research is a global provider of biospecimens and laboratory services supporting life sciences, biotech, and pharmaceutical customers. We are known for quality, compliance, speed, and operational excellence—and we are expanding our capabilities through AxisOne, our lab network and workflow platform.

Position Summary

We are seeking a detail-oriented, proactive Lab Technician / Lab Operations Coordinator who can execute day-to-day lab operations (sample handling, QC, kitting, PCR/histopathology support) and also contribute to AxisOne operations, including lab onboarding, customer coordination, and project workflow management. This is a hands-on role with growth into operations, quality systems, and client-facing project execution.

Key ResponsibilitiesA) Lab Operations & Testing Support

• Receive, accession, log-in, label, aliquot, and process biological samples per SOPs (blood, serum/plasma, swabs, urine, stool, tissue/FFPE, etc.)
• Perform QC checks: condition/quantity verification, labeling accuracy, documentation review, chain-of-custody verification
• Support PCR/qPCR workflows (as applicable): reagent prep, plate setup, pipetting, documentation, contamination control practices
• Support histopathology-related workflows (as applicable): FFPE block/slide handling, slide labeling/tracking, H&E/IHC workflow support and coordination
• Assemble clinical/research kits (kitting, packaging, component verification, documentation)

B) AxisOne Support: Lab Onboarding & Network Operations

• Support onboarding of new labs into the AxisOne ecosystem (collect lab profile info, capabilities, equipment, certifications, sample requirements, turnaround times, pricing inputs)
• Help validate lab information and maintain accurate records (capability mapping, service menus, compliance documents, contacts)
• Assist in coordinating initial test projects/pilot work with newly onboarded labs (kickoff steps, checklists, readiness verification)

C) Customer & Project Workflow Management

• Support project coordination from request → quote → execution → shipment/report delivery (internal coordination + lab coordination)
• Maintain clear customer communication on timelines, requirements, and status updates (email/phone, professional tone)
• Track tasks, milestones, issues/risks, and deliverables; escalate blockers early
• Maintain project records in LIMS/CRM/project tracking tools; ensure audit-ready documentation

D) SOPs, Quality Systems & Continuous Improvement

• Draft, update, and maintain SOPs, work instructions, checklists, forms, and training documentation
• Participate in deviations/nonconformances, CAPA support, and root-cause documentation (as applicable)
• Identify operational improvements (errors, rework, bottlenecks) and propose better workflows
• Support training of new team members on SOPs and best practices

Required Qualifications

• 1–3+ years experience in a lab environment (clinical, research, biobank, molecular lab, histology lab, or similar)
• Strong sample handling + documentation/QC discipline; comfortable following SOPs precisely
• Strong organization + communication skills (able to coordinate across teams and follow through)
• Comfort with basic tools: spreadsheets, shared drives, inventory systems, LIMS or similar
• Comfortable standing/walking during shifts and lifting typical lab supply/shipping boxes

Preferred Qualifications

• PCR/qPCR exposure (plate setup, reagent prep, contamination control, documentation)
• Histopathology exposure (FFPE blocks/slides, slide tracking, H&E/IHC workflow support)
• Experience creating or improving SOPs and checklists
• Experience with customer coordination, project coordination, or operations (even if informal)
• Familiarity with CRM/project tools (e.g., HubSpot, Salesforce, Asana, Monday, Jira—any equivalent)
• Understanding of GxP/CLIA/CAP-style documentation and quality systems

What We Offer

• Competitive pay based on experience
• Stable, growing organization doing meaningful work in research and healthcare
• Opportunity to grow into project coordination, quality systems, and AxisOne network operations

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Work Location: In person