Key ResponsibilitiesA) Lab Operations & Testing Support

• Receive, accession, log-in, label, aliquot, and process biological samples per SOPs (blood, serum/plasma, swabs, urine, stool, tissue/FFPE, etc.)
• Perform QC checks: condition/quantity verification, labeling accuracy, documentation review, chain-of-custody verification
• Support PCR/qPCR workflows (as applicable): reagent prep, plate setup, pipetting, documentation, contamination control practices
• Support histopathology-related workflows (as applicable): FFPE block/slide handling, slide labeling/tracking, H&E/IHC workflow support and coordination
• Assemble clinical/research kits (kitting, packaging, component verification, documentation)
• Manage inventory: restocking, cycle counts, reconciliation, organization, expiration tracking
• Prepare shipments/pack-outs with cold chain materials (ambient, 2–8°C, -20°C, -80°C), dry ice coordination, and documentation support
• Maintain lab organization, safety, and biosafety compliance

B) AxisOne Support: Lab Onboarding & Network Operations

• Support onboarding of new labs into the AxisOne ecosystem (collect lab profile info, capabilities, equipment, certifications, sample requirements, turnaround times, pricing inputs)
• Help validate lab information and maintain accurate records (capability mapping, service menus, compliance documents, contacts)
• Assist in coordinating initial test projects/pilot work with newly onboarded labs (kickoff steps, checklists, readiness verification)

C) Customer & Project Workflow Management

• Support project coordination from request → quote → execution → shipment/report delivery (internal coordination + lab coordination)
• Maintain clear customer communication on timelines, requirements, and status updates (email/phone, professional tone)
• Track tasks, milestones, issues/risks, and deliverables; escalate blockers early
• Maintain project records in LIMS/CRM/project tracking tools; ensure audit-ready documentation

D) SOPs, Quality Systems & Continuous Improvement

• Draft, update, and maintain SOPs, work instructions, checklists, forms, and training documentation
• Participate in deviations/nonconformances, CAPA support, and root-cause documentation (as applicable)
• Identify operational improvements (errors, rework, bottlenecks) and propose better workflows
• Support training of new team members on SOPs and best practices

Required Qualifications

• 1–3+ years experience in a lab environment (clinical, research, biobank, molecular lab, histology lab, or similar)
• Strong sample handling + documentation/QC discipline; comfortable following SOPs precisely
• Strong organization + communication skills (able to coordinate across teams and follow through)
• Comfort with basic tools: spreadsheets, shared drives, inventory systems, LIMS or similar
• Comfortable standing/walking during shifts and lifting typical lab supply/shipping boxes

Preferred Qualifications

• PCR/qPCR exposure (plate setup, reagent prep, contamination control, documentation)
• Histopathology exposure (FFPE blocks/slides, slide tracking, H&E/IHC workflow support)
• Experience creating or improving SOPs and checklists
• Experience with customer coordination, project coordination, or operations (even if informal)
• Familiarity with CRM/project tools (e.g., HubSpot, Salesforce, Asana, Monday, Jira—any equivalent)
• Understanding of GxP/CLIA/CAP-style documentation and quality systems

What We Offer

• Competitive pay based on experience
• Stable, growing organization doing meaningful work in research and healthcare
• Opportunity to grow into project coordination, quality systems, and AxisOne network operations

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person