NexGen Cloud, founded in 2020, is a global leader in sustainable AI Cloud solutions, offering Data Sovereignty to its clients.
Powered by 100% renewable energy, NexGen Cloud's expertise is rooted…
NexGen Cloud, founded in 2020, is a global leader in sustainable AI Cloud solutions, offering Data Sovereignty to its clients.
Powered by 100% renewable energy, NexGen Cloud's expertise is rooted…
Core product(s): Hyperstack (GPU on-demand) and AI Supercloud (managed AI infrastructure)
Employees (approx.): 107
Sustainability: Owns infrastructure powered by 100% renewable energy
Company Overview
Problem Domain
AI infrastructure and cloud services focused on data sovereignty, performance for large AI workloads, and sustainability.
Founded
2020
Industry
Technology, Information and Internet
Funding Track Record
Seed- 2022-03-17
Series A- 2025-04-08
Investor Signal
“Moore & Moore Investment; DARMA Capital”
Founders
What we do
Join the Team
L2 Support Engineer
On-SiteNottingham, England, GB
On-Site • Nottingham, England, GB
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We are a fast-growing company building next-generation GPU cloud infrastructure. NexGen Cloud is the company behind Hyperstack, a cloud platform providing on-demand and private cloud infrastructure for high-performance workloads. Hyperstack is used by teams running compute-heavy applications that need speed, reliability, and control. We’re a scale-up by design: moving fast, solving complex problems and building technology that has real-world impact. At the core of NexGen Cloud is a team of curious, driven people who care deeply about quality, ownership and collaboration.
Position Summary:
We are seeking a skilled L2 Support Engineer with a solid background in customer service and a deep understanding of API usage. The ideal candidate will have 2–3 years of experience in technical support roles, a strong inclination toward virtualization technologies, and an enthusiasm for the AI/ML landscape. Familiarity with GPU technology is considered a plus, but not a requirement.
Key Responsibilities:
Required Skills:
Technical Skills:
Understanding of REST APIs and their use in modern applications.
Familiarity with ticketing systems and workflows (EG: hubspot)
Intermediate Linux and windows knowledge, with the ability to navigate, troubleshoot and perform basic system operations.
Entry-level experience with OpenStack and Kubernetes management.
Ability to interpret logs and debug issues via command-line tools and scripts alongside other troubleshooting methods.
Soft Skills:
Strong detail orientated communication skills tailored to diverse audiences.
Customer-focused problem-solving and support abilities with a focus on quality of interaction/experience.
Detail-oriented with a passion for thorough documentation.
Nice to Have:
GPU:
understanding of utilisation and troubleshooting methods for Nvidia based GPU’s
Programming & Scripting:
Basic Bash scripting, Python, or Golang knowledge.
Familiarity with Typescript (Next.js, Tailwind frameworks).
Tool Experience:
Knowledge of monitoring tools and ELK stack (Prometheus, Elasticsearch).
What We Offer:
*This role will initially be remote but will transition to being fully office-based at our Nottingham location in the coming months. Working hours are 12:00 a.m. (midnight) to 8:00 a.m. GMT.
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Customer Support/Experience:
Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on quality of experience.
OpenStack & Kubernetes:
Support and troubleshoot basic issues related to OpenStack and Kubernetes deployments, working collaboratively with engineering teams as needed.
REST APIs:
Assist customers in understanding, integrating, and troubleshooting REST API calls and interactions as well as utilising API commands to facilitate support operations.
Issue Diagnosis:
Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools.
Ticket Management:
Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution.
Documentation:
Develop and maintain Internal support documentation, including troubleshooting guides and Internal knowledgebases.
Continuous Improvement:
Stay updated with emerging technologies and industry trends, contributing to team knowledge sharing and foreword thinking strategies.
Experience with nova hypervisor, Postman, Rundeck, or Netbox.
Industry Knowledge:
Exposure to virtualization technologies and their impact on hardware performance.
Competitive salary and annual discretionary bonus scheme
Employee wellbeing benefits
25 days of holiday, plus public holidays
Real ownership and autonomy, with the trust to take initiative and experiment
The opportunity to make a visible, meaningful impact as we scale
Clear career progression and growth opportunities in a fast-growing company
A collaborative, international culture built on trust, transparency, and ownership
The chance to help shape NexGen Cloud’s team, culture, and future alongside ambitious, mission-driven colleagues
Growth Beyond Traditional Support:
Move past ticket handling with exposure to optimization, enablement and cross-team collaboration, supporting future progression into engineering or platform roles.
Experience in High-Growth Technologies
: Gain hands-on experience with AI, GPUs, and cloud platforms, building future-proof skills.
Stability & Clear Scope
: A well-defined, office-based role with long-term technology investment in a changing market.
