ProcDNA

ProcDNA is an analytics and software firm that accelerates commercial and clinical investments, primarily serving clients in the life sciences and related industries. With a strong presence in San Francisco and a global workforce of over 200 employees, ProcDNA differentiates itself through its advanced big data and AI-infused software solutions, including the Auxo Suite, which encompasses various products like Auxo HCP-360 and Auxo BI Reporting. The company has been recognized as one of the fastest-growing private companies, ranking 28th in the Bay Area and 621st on the Inc. 5000 list, showcasing its significant market traction and position in the industry.

AIAnalyticsAuxo SuiteBig DataBI ReportingCRMLife SciencesSoftwareprocdna.com

ProcDNA

AIAnalyticsAuxo SuiteBig DataBI ReportingCRMLife SciencesSoftwareprocdna.com

HQSouth San Francisco, US

Team Size342

Open Jobs55

Total Funding-

Latest FundraiseUnknown

Join the Team

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About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 350+ across 8 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?

Role Overview We are seeking a proactive and detail-oriented L2 IT Security & Cloud Operations Engineer to support and govern our Microsoft 365 and cloud infrastructure environment. This role is focused on security operations, audit readiness, access governance, and policy enforcement across M365 and cloud platforms, while also handling advanced escalations from L1 support. The ideal candidate will bring a strong operational mindset, hands-on technical expertise, and a passion for improving security posture and compliance.

Key Responsibilities Security Operations & Governance

Support and administer Microsoft 365 security and compliance controls, including identity protection, access governance, and information security policies.
Assist in the implementation and enforcement of security baselines, conditional access policies, MFA, and role-based access controls (RBAC).
Monitor and respond to security alerts and incidents within Microsoft 365 and cloud platforms; escalate incidents as per defined security playbooks.
Perform periodic access reviews, license audits, and privileged account checks to ensure compliance with internal and regulatory requirements.
Support audit readiness activities by maintaining evidence, logs, access reports, and security documentation.

Microsoft 365 & Cloud Platform Administration

Provide advanced L2 support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
Assist with tenant hygiene, configuration reviews, and policy validation to ensure secure and compliant operations.
Support onboarding/offboarding processes with a strong focus on secure access provisioning and deprovisioning.
Contribute to the administration and governance of cloud infrastructure (Azure / AWS / GCP – as applicable), focusing on access, security, and compliance controls.

Incident, Audit & Change Support

Handle escalated incidents and service requests from L1 related to security, access issues, and M365 governance.
Support security audits, internal reviews, and compliance assessments (ISO 27001, SOC 2, client audits, etc.).
Participate in change management activities, ensuring security validation before and after changes.
Document incidents, resolutions, and security procedures to strengthen the knowledge base and audit trail.

Asset & Endpoint Governance

Maintain accurate IT asset and endpoint security records, including device ownership, compliance status, and lifecycle tracking.
Support endpoint security tooling (MDM/MAM, device compliance, encryption, patch posture).
Generate and maintain audit-ready reports for assets, access, security events, and compliance metrics.

Collaboration & Continuous Improvement

Work closely with IT Security, Cloud, Compliance, and Audit teams to improve security posture.
Identify gaps and recommend improvements in security controls, processes, and governance frameworks.
Mentor L1 support engineers on security best practices and standard operating procedures.

Required Skills & Experience

4-6 years of overall IT experience, with at least 1–2 years in an L2 support or cloud/security operations role.
Hands-on experience with Microsoft 365 administration and security features.
Strong understanding of identity and access management, MFA, conditional access, and least-privilege principles.
Experience working with ticketing and ITSM tools (ServiceNow, Jira, Freshservice, Freshdesk, etc.).

Preferred Skills & Certifications

Working knowledge of ITIL processes (Incident, Change, Problem Management).
Familiarity with security frameworks and standards (ISO 27001, SOC 2, NIST, CIS).
Experience with Microsoft Defender, Purview, Intune, and Entra ID.
Basic understanding of network security, logging, and monitoring.
Certifications (preferred but not mandatory):
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Security Engineer (AZ-500)
ITIL Foundation
CompTIA Security+ (nice to have)

Skills: microsoft365,security,cloud security,ticketing tools