Mind Foundry

Mind Foundry creates artificial intelligence for high-stakes applications. We are an Oxford University company operating at the intersection of innovation, research, and usability. We empower organisations with AI built and deployed to tackle high-stakes, real-world problems at both individual and population scales. Mind Foundry’s AI is designed with responsibility at the core. It provides technological solutions resulting in quantifiable measures that allow AI to become a trusted partner, even in the most demanding applications where decisions affect the lives of individuals or are made at the scale of a population. Our technology brings value across many sectors, including Insurance, Infrastructure, and Defence and National Security. Our mission is to create a future where humans and AI work together to solve the world's most important problems.

mindfoundry.ai

Mind Foundry

mindfoundry.ai

HQGB

Team Size200

Open Jobs6

Total Funding$59M

Latest FundraiseUnknown

TL;DR

HQ: Oxford, United Kingdom

Core focus: Responsible ML for high-stakes applications (defence, national security, infrastructure, insurance)

Founders: Professors Stephen Roberts and Michael Osborne

Notable funding: Series A $13.6M (Nov 2020); Series B ~ $22M (2023) reported

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Company Overview

Problem Domain

High-stakes decision-making and operational domains requiring reliable, responsible AI (defence, national security, infrastructure, insurance).

Industry

Software Development

Funding Track Record

Series A- 2020-11-09

13.6 million

Mind Foundry announced $13.6M Series A on November 9, 2020; company statement names additional participants including Parkwalk Advisors and Oxford-related investors.

Series B- 2023

approximately 22 million

Reported Series B in 2023 (recorded Feb 21, 2023 in database entries).

Investor Signal

“Aioi Nissay Dowa Insurance participated as lead in Series A and is reported as lead in later rounds”

Founders

What we do

Join the Team

L1/L2 Support Technician

On-SiteOxford, GB

On-Site • Oxford, GB

About the Company

Mind Foundry is an Oxford University company, founded by world-leading academics. Our mission is to create a future where humans and AI work together to solve the world's most important problems. We believe that AI is one of the most important technological advancements in human history, and in order to create a better future, it must be created responsibly and in a way that aligns with human values. We do this by creating AI responsibly from trusted scientific principles, developing algorithms that are humble, honest, and aware of their limitations.

About the Role

Job Title: L1/L2 Support Technician
Location: Oxford, England, United Kingdom
Employment Type: Full-time
Department: Operations

Job Summary

The L1/L2 Support Technician will provide first and second-level technical support to our internal users in a mixed Windows and MacOS environment. The role primarily involves supporting users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction through efficient resolution of technical issues and provision of relevant advice. The role will be based onsite full time in our Summertown (Oxford) office and will report into our IT Manager.

Key Responsibilities

Your Background

Excellent communication and interpersonal skills, and enthusiastic about helping others.
Proven experience as a Technical Support Specialist or similar L1/L2 support role.
Proficiency in both Windows and MacOS environments.
Strong knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Exposure to Microsoft Administrative tools (Entra, Intune, Defender, Exchange, Purview).
Basic understanding of networking principles and troubleshooting.
Excellent problem-solving and multitasking skills.

What We Offer

You'd be joining a talented team of scientists, engineers, storytellers, and problem-solvers who are dedicated to innovation, the pursuit of knowledge, and making the world a better place. We believe in investing in our people by encouraging career and personal development. We strive to ensure all staff have the tools, time, and support they need to shape their own professional development. We want to help you be the best at what you do and allow you to grow with the company.

Our benefits include:

25 days annual leave (plus bank holidays and Company closure between Christmas and New Year)
Salary Sacrifice Pension (5% employer contribution and 5% employee contribution)
Private Healthcare via Bupa & MediCash Cash Plan
Group Life Cover
Cycle to work scheme
Workplace Nursery scheme
Flexible working options

We look forward to hearing from you. If you have any questions, please email recruitment@mindfoundry.ai.

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User Support:

Provide L1/L2 technical support to users on Windows and MacOS platforms.
Engage with users to resolve issues related to Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint, and other company systems.
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
Respond to and resolve technical support tickets in a timely manner.

System Administration:

Assist with the setup and configuration of new devices (laptops, desktops, mobile devices).
Ensure devices are compliant with company policies and security standards.
Manage user accounts and access permissions within Microsoft 365 and other company systems.
Support the deployment of software updates and patches.

Networking:

Assist in maintaining and troubleshooting network issues, including WiFi, LAN, and VPN connections.
Support the configuration and management of network printers and other peripherals.

Documentation and Training:

Document technical issues and solutions in the company’s knowledge base.
Create and update user guides and training materials.
Conduct training sessions for users on best practices and new technologies.

Collaboration and Communication:

Work closely with other IT team members to escalate and resolve complex issues.
Communicate effectively with users to understand their needs and provide appropriate solutions.
Participate in IT projects and initiatives as needed.

Desire to learn new skills, acquire knowledge, and to become more technically proficient.

Comfortable working in an onsite role in a primarily hybrid environment.