• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.
• Define the next-gen paradigm for human-AI interaction.
• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
• Work with passionate teammates who value innovation, collaboration, and customer success.
• Grow your career in a culture that champions continuous learning and fast career development.
• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What You Will Do

• Build and maintain FAQs and knowledge bases to enable high-efficient self-service experience for global users.
• Optimize industry-leading SOP for Customer Satisfaction Center and Support Training teams.
• Provide and iterate knowledge base as the backbone for AI Customer Service system, powering intelligent Q&A and semantic search.
• Leverage AI and data analytics to establish content lifecycle governance standards to ensure efficient updates, clear structure, and traceability.

Skills, Qualifications And Experience We Look For

• Strong logical thinking and the ability to structure complex information into clear, coherent knowledge outputs.
• Professional writing skills with a solid foundation in content clarity and accuracy.
• Out-of-the-box thinking to build FAQ and SOP that delivers State-of-the-Art customer satisfactions.
• Native English writting skills for content creation and Chinese verbal communication proficiencies for work-environment collaboration.
• Experience driving cross-functional and cross-team projects.
• Bachelor’s degree or above from a recognized university;
• 5+ years of experience in knowledge management, knowledge base architecture, or content operations.

What We Offer

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.
• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.