PLAUD.AI develops innovative AI devices, including the PLAUD NOTE, which serves as a hands-free AI note-taking solution. The company focuses on enhancing productivity through advanced voice-to-text transcription and AI summarization, leveraging cutting-edge technology to cater to professionals across various sectors. With over 300,000 users in more than 168 countries, PLAUD.AI positions itself as a leader in the AI notetaking market, offering unique features that differentiate it from traditional note-taking methods. Their products are designed to maximize efficiency and provide seamless integration of AI into everyday tasks, making them appealing to a wide range of customers.
PLAUD.AI develops innovative AI devices, including the PLAUD NOTE, which serves as a hands-free AI note-taking solution. The company focuses on enhancing productivity through advanced voice-to-text transcription and AI summarization, leveraging cutting-edge technology to cater to professionals across various sectors. With over 300,000 users in more than 168 countries, PLAUD.AI positions itself as a leader in the AI notetaking market, offering unique features that differentiate it from traditional note-taking methods. Their products are designed to maximize efficiency and provide seamless integration of AI into everyday tasks, making them appealing to a wide range of customers.
Knowledge Management & Operations Lead - Singapore
On-SiteSG
On-Site • SG
About The Role
We are seeking an experienced
Knowledge Management & Customer Experience Specialist
to design, build, and continuously optimize a world-class knowledge ecosystem that empowers global users through high-efficiency self-service and AI-driven customer support. This role plays a critical part in shaping how knowledge is created, governed, and leveraged across Customer Satisfaction Centers, Support Training teams, and AI Customer Service systems.
What You Will Do
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
Technical Writer
InternshipMunich, DE
Internship • Munich, DE
DevOps Engineer
Full-timeSan Francisco, US
Full-time • San Francisco, US
Technical Writer
Full-timeUtrecht, NL
Full-time • Utrecht, NL
AI Researcher
Part-timeNew York, US
Part-time • New York, US
Product Designer
Full-timeNiš, RS
Full-time • Niš, RS
Technical Writer
Full-timeTel Aviv
Full-time • Tel Aviv
Optimize industry-leading SOP for Customer Satisfaction Center and Support Training teams.
Build and maintain FAQs and knowledge bases to enable high-efficient self-service experience for global users.
Provide and iterate knowledge base as the backbone for AI Customer Service system, powering intelligent Q&A and semantic search.
Leverage AI and data analytics to establish content lifecycle governance standards to ensure efficient updates, clear structure, and traceability.
Skills, Qualifications And Experience We Look For
5 years of experience in knowledge management, knowledge base architecture, or content operations.
Practical knowledge management experience in large Internet, SaaS, or consumer electronics companies preferred.
Strong logical thinking and the ability to structure complex information into clear, coherent knowledge outputs.
Professional writing skills with a solid foundation in content clarity and accuracy.
Out-of-the-box thinking to build FAQ and SOP that delivers State-of-the-Art customer satisfactions.
Hands-on experience with knowledge management tools such as Zendesk, Notion, and Confluence preferred.
Native English writting skills for content creation and Chinese verbal communication proficiencies for work-environment collaboration.
Experience applying AI in knowledge management (e.g., semantic search/retrieval, automated Q&A, localization/translation) would be a plus
About Plaud Inc.
Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.
Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With SOC 2, HIPAA, GDPR, ISO27001, ISO27701, and EN18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.
To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube.
Why You Should Join Us
Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.
Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.
Define the next-gen paradigm for human-AI interaction.
Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
Work with passionate teammates who value innovation, collaboration, and customer success.
Grow your career in a culture that champions continuous learning and fast career development.
Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.
Disclaimer
: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
