Key Responsibilities

• Capture and interpret business knowledge to develop effective AI models that enable clients to digitize and scale knowledge services.
• Become an expert in, and champion of, the Rainbird platform, continually expanding your skill level to represent a “black belt” standard within the market.
• Engage with clients and partners to help them implement Rainbird in their projects, working to transfer your skills to others.
• Discover and document new types of projects, creating blueprints and ‘excelerators’ for others to use.
• Build strong relationships with clients and partners, proactively working to find new opportunities for Rainbird projects.
• Contribute to client and partner proposals and statements of work, defining the essential value of working with Rainbird.
• Take an essential role in the sales process by building field demos, PoCs, and pilots that demonstrate the value and speed of working with Rainbird.
• Deliver coaching to clients and partners to enable their use of Rainbird.
• Produce coaching and training materials for the Rainbird Academy.
• Identify requirements for new platform features that will meet clients’ needs and support the Platform Engineering Team in building them.
• Provide clients and partners with support in line with service level agreements.

Qualifications

We are looking for someone who:

• Has a passion for technology and a spark of creativity, willing to try things that have not been done before.
• Is a team player, adept at leveraging the skills and strengths of colleagues to achieve common goals.
• Has stakeholder management skills, comfortable developing and maintaining meaningful relationships and communicating effectively with a wide range of people.
• Can represent our technology in the context of other technologies and client systems.
• Is a self-starter with the confidence to be proactive and a flair for quickly picking up new technical skills.
• Is a change agent, comfortable in a rapidly evolving environment, focusing on solutions rather than problems.
• Identifies risks and challenges and escalates them appropriately.
• Is skilled in documentation and report writing.
• Has a proven ability to be detail-oriented, deadline-driven, and results-oriented with a focus on delivering value to clients.

Skills

Experience in and/or willingness to learn the following:

• A good understanding of knowledge graphs, ontologies, and semantic technologies.
• Familiarity with large language models (LLMs) and natural language processing (NLP) principles.
• Expertise in business analysis.
• Experience in process modeling, business process management (BPM), digital process management (DPM), and/or process automation.
• Experience in business stakeholder management and client engagement.
• Experience working with APIs, especially RESTful APIs and JSON.
• Experience working in an agile environment with multiple stakeholders.
• Ability to coach/support the onboarding of new partners and clients.
• Experience working directly with clients and partners, both in-person and virtually.

We don’t expect prior experience in all skills, but business and/or process analysis is particularly advantageous.

Interested candidates should apply below and submit their CV and a brief covering letter outlining relevant experience. We look forward to hearing from you!