• Escalate issues and collaborate with the appropriate IT teams to find resolutions

• Update Help Desk knowledge base with accurate and up-to-date information

• Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment

• Troubleshoot Android and Apple iOS software issues

• Maintain expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions

• Work overtime as required

• Perform other duties as assigned

Qualifications:

Required:

• Two years' professional experience supporting end user equipment in a high volume corporate or law firm environment

• Must have excellent customer service skills, communication skills and be a team player

• Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications

• Experience supporting mobile technologies iOS and Android

Preferred:

• College degree required in a technology discipline

Company:

Willkie Farr & Gallagher LLP provides leading-edge legal solutions on complex, business critical issues spanning markets and industries. Founded in 1888, the company is headquartered in New York, NY, US, with a team of 1001-5000 employees. The company is currently Late Stage. Willkie Farr & Gallagher LLP has a track record of offering H1B sponsorships.