Job description:

APPGAIN is seeking an enthusiastic and detail-oriented Junior SW Tester Technical Support specialist to join our growing team. This entry-level on-site role is an excellent opportunity for individuals looking to build a career at the intersection of software quality assurance and technical customer support. You will assist in ensuring the quality and stability of our software products while providing initial technical assistance to our users under guidance.

Responsibilities:

Issue Reproduction & Diagnosis:

• Assist in reproducing and documenting technical issues reported by customers or identified through internal testing.
• Gather basic information from users regarding reported problems.
• Learn to identify potential root causes of software defects with supervision.

Technical Support:

• Provide initial technical assistance to end-users via various channels (email, chat, ticketing system) for common issues.
• Follow established troubleshooting steps and provide clear, basic solutions.
• Escalate complex or unresolved issues to mid-level or senior technical support/development teams, ensuring all relevant information is documented.

Quality Assurance & Testing:

• Execute pre-defined test cases for functional and regression testing to validate bug fixes and new features.
• Document test results and identified defects accurately in issue tracking systems.
• Learn and apply basic software testing methodologies.

Documentation & Knowledge Management:

• Assist in maintaining and updating knowledge base articles, FAQs, and troubleshooting guides.
• Document customer interactions and basic technical problems.

Collaboration & Communication:

• Collaborate with team members (software developers, QA engineers) to learn and contribute to issue resolution.
• Communicate technical information clearly and patiently to users and internal teams.
• Participate actively in team meetings to understand project progress and support trends.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience (e.g., relevant certifications, bootcamp completion).
• +1 year of experience in a technical support and software testing role
• Good understanding of software testing concepts and methodologies (e.g., manual testing).
• Familiarity with ticketing systems (e.g., Jira, Odoo) and/or bug tracking tools.
• Good problem-solving and analytical skills, with attention to detail.
• Strong written and verbal communication skills, with a willingness to learn how to explain technical concepts effectively.
• Ability to follow instructions, learn quickly, and work effectively as part of a team.

Preferred Qualifications :

• Basic understanding of Agile/Scrum development methodologies.
• Experience with customer-facing roles.

work type : on site

work location : Giza - Hadyk Al Ahram

Job Type: Full-time