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Job Summary:

i3 Verticals is a leading software company dedicated to delivering high-quality solutions to our clients. They are seeking a Product Assurance Analyst (QA) to support their professional services team by blending Quality Assurance and Training Documentation responsibilities. This role involves testing software products, analyzing business requirements, and creating user-friendly training documentation.

Responsibilities:

• Develop, execute, and document test cases, test plans, SQL scripts, and scenarios to ensure software applications function according to user requirements.

• Collaborate with developers and product managers to refine software functionality, recommend improvements, and complete additional testing.

• Participate in continuous improvement initiatives to enhance software quality and testing processes.

• Work with stakeholders to gather, analyze, and document business requirements, bridging the gap between business needs and technical solutions.

• Support the development team by clarifying requirements, assisting in prioritization, and validating that solutions meet business needs through user acceptance testing (UAT).

• Maintain thorough documentation of testing processes, including application evaluations, testing methods, and implemented improvements.

• Organize and assist with creating and maintaining user guides, training materials, and FAQs for internal and external users.

• Develop step-by-step instructional content and video tutorials as needed.

• Work with cross-functional teams to ensure documentation is up to date with software changes.

Qualifications:

Required:

• 1+ years of experience in a QA or technical writing role.

• Proficiency in SQL for querying databases and analyzing data.

• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.

• Experience with QA tools (JIRA, Selenium, TestRail, etc.).

• Excellent analytical, problem-solving, and communication skills.

• Ability to write clear and concise technical documentation.

• Strong collaboration and organizational skills.

Preferred:

• Bachelor’s Degree in Computer Science, Business, Information Technology, or related field or relevant work experience.

• Experience in the SaaS or enterprise software industry.

• Familiarity with automation testing frameworks.

• Prior experience conducting user training or instructional design.

Company:

i3 Verticals offers software solutions for Healthcare, Education , Government and Merchant Solutions. Founded in 2012, the company is headquartered in Nashville, Tennessee, USA, with a team of 1001-5000 employees. The company is currently Public Company.