• Frontline Support: Serve as the initial point of contact for IT tickets, learning to promptly address and categorize issues across Windows, MacOS, and Linux environments.
• Onboarding & Offboarding: Support employee onboarding/offboarding by preparing devices, accounts, access, and baseline security configurations.
• Endpoint & Asset Lifecycle: Assist with laptop provisioning, imaging, patching, and device refreshes; help maintain accurate asset records and inventory tracking.
• Troubleshooting & Escalation: Gather repro steps, logs, and key context; escalate effectively to Senior Manager of IT and Cybersecurity, and verify fixes when resolved.
• Documentation & Knowledge Sharing: Create and maintain clear internal documentation and knowledge base articles so staff can self-serve for common workflows.
• Security Hygiene: Follow and reinforce company security practices (e.g., MFA, device encryption, least-privilege access), and report suspicious activity promptly.

Qualifications and Experience

• Currently pursuing or recently completed a post secondary degree in Computer Science, Computer Engineering, IT, or a related field (or equivalent hands-on experience).
• Experience supporting internal users (internships, labs, helpdesk, co-op, technical projects, or community support all count).
• Exposure to collaboration and identity environments such as Google Workspace and/or Microsoft 365.
• Familiarity with endpoints: Windows 11, macOS, and Linux (Ubuntu), including basic troubleshooting and system settings.
• Experience with ticketing/documentation tools (e.g., Jira Service Management, Jira, Confluence, Notion) is considered an asset.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) are welcomed.
• Strong customer service instincts and the ability to communicate clearly with technical and non-technical stakeholders.

Skills

• Structured, methodical troubleshooting: isolate variables, document findings, and propose next steps.
• Comfort learning new tools quickly and operating in environments where priorities shift.
• Basic understanding of networking fundamentals (Wi-Fi, VPN, DNS, printers, conferencing, peripherals).Ability to write clear documentation: short, accurate, and easy to follow.
• Strong organization and attention to detail, especially in ticket notes, asset tracking, and follow-up.
• Strong analytical and problem-solving skills, with the ability to understand technical systems

Traits

• A consistently positive attitude and a willingness to create robust solutions to complex problems.
• An exceptional focus on providing high-quality and timely customer service.
• Outstanding communication and documentation abilities, even when dealing with non-technical stakeholders.
• Decisive, efficient, and excellent at managing time in a dynamic environment.
• An obsession with bringing human-like intelligence to machines.

Working at Sanctuary AI

Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.

Compensation and Benefits

Sanctuary offers a market-leading compensation package that includes competitive salaries, equity stakes, and a full suite of benefits for permanent employees, encompassing health coverage, paid time off, cutting-edge work facilities, and worksite flexibility by role. Our commitment to fairness ensures that our total compensation consistently surpasses market standards.

About Sanctuary AI

Founded in 2018, Sanctuary builds humanoid robots and a novel control system for them that integrates symbolic logic and reasoning with data-driven robot foundation models. We use our robots to collect vision, audio, touch, and proprioception data from the perspective of the robot while they perform real-world work tasks. We use that data to train multimodal robot foundation models. Because our systems are vertically integrated, we can design, deploy, and refine at scale. Our mission is to create the world's first human-like intelligence in general-purpose robots.

Recruiting and Employment Agency Notice:

Recruitment and hiring is conducted internally by Sanctuary AI. We are not seeking or soliciting any new agency partnerships or agreements at this time. Any employment agency or professional recruiter (“Agency”) that provides an unsolicited resume(s) or otherwise presents a prospective job candidate through the Sanctuary AI career site or directly to any Sanctuary AI employee, irrevocably grants to Sanctuary AI the unrestricted right to engage, hire, or contract with that candidate at Sanctuary AI's sole discretion without any compensation to the Agency. We appreciate your interest in working together, and should the need arise our Talent Acquisition team will contact any external firms directly.