• Assist other Field Engineers as necessary.

• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.

• Complete and submit all required paperwork on time and accurately.

• Train customers on the basic operation and use of Hologic products.

• Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.

• Provide support at conventions, trade shows and customer trials.

• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.

• Manage inventory, keep accurate records, and return unused and failed parts promptly.

• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.

• Manage the assigned territory in an organized fashion.

• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.

• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.

• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Qualifications:

Required:

• Must be a self-starter, able to travel and work independently with minimal supervision.

• Must be capable of multi-tasking, setting priorities and scheduling work activities.

• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.

• Willing to work flexible hours and overtime on short notice.

• Position requires the ability to be 'on call' after normal working hours.

• Depending on location, position may require frequent overnight travel.

• Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.

• High degree of mechanical aptitude.

• Excellent communications skills, both written and verbal are required.

• Associate's Degree or equivalent in electronics, computer science or related technical discipline is required.

Preferred:

• 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.

• Experience designing, installing, or maintaining computer networks highly desirable.

• Strong computer literacy.

• Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.

Company:

We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. Founded in 1985, the company is headquartered in Marlborough, Massachusetts, USA, with a team of 5001-10000 employees. The company is currently Public Company. Hologic, Inc. has a track record of offering H1B sponsorships.