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Job Summary:

Zenlayer is an edge cloud services provider and global company headquartered in Los Angeles, Shanghai, Singapore, and Mumbai. They are seeking an Internet Data Center Engineer to join their onsite data center team, responsible for hardware support, maintaining a secure operating environment, and providing smart-hands assistance across various sites.

Responsibilities:

• Complete hardware support work order and all scheduled data center MACs (Moves/Adds/Changes), including device receiving, labeling, power and network connectivity, racking, configuration, troubleshooting, and break-fix.

• Maintain a safe and secure operating environment by reporting any violations to the direct supervisor, adhere to security and data protection protocols and error logging practices, and support operating procedures.

• Maintain asset management and compliance with audit, daily log tracking, thorough documentation, retention practices and inventory checking.

• Provide smart-hands assistance at various sites within specified SLA response time.

• Provide status reporting regarding data center service availability, performance, and capacity utilization.

• Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools.

• Coordinate equipment/material receiving, shipping and RMA processing support as/when required.

• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.

• On-Call duties as needed. Traveling for on-site service support or deployment is required as needed.

Qualifications:

Required:

• Fluent in Mandarin Chinese (listen, speak, read, and write)

• Bachelor’s Degree and minimum of 1 year of Internet Data Center experience

• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)

• Excellent communication skills

• Basic network, servers, and OS knowledge. Understand TCP/IP

• Ability to use hand tools

• Ability to lift heavy loads, up to 50 lbs. Must be able to work at heights, off of a ladder and in confined space

• Ability to travel 20%+ of time

• Ability to rotate shift including holiday, off hours (i.e., graveyard shift), weekend and vacation

Preferred:

• Any server, OS, Network or data center certifications.

Company:

Zenlayer operates as a software-defined network and services provider. Founded in 2014, the company is headquartered in Diamond Bar, California, USA, with a team of 201-500 employees. The company is currently Growth Stage.