🚀 Join Momants as a Junior AI Operations & Implementation Specialist and Help Scale Real-World AI Experiences

Are you excited about working hands-on with AI systems that are used by real customers every day? At Momants , we’re building AI agents that power conversational experiences for events and attractions. No experiments, just AI that works in production.

We’re looking for a Junior AI Operations & Implementation Specialist who enjoys setting things up, working closely with customers, testing, improving, and keeping systems running smoothly. You’ll be the primary point of contact for customers from onboarding onwards , owning the successful setup, launch, and ongoing performance of their AI agents.

If you like structure, tooling, and customer-facing execution, this role is for you.

📍 Location & Setup

Hybrid role ; working 3 days per week from our Amsterdam office , with flexibility for remote work on the remaining days.

What Will You Do?

✅ Act as the main contact person for customers from onboarding onwards .

✅Gather customer requirements and translate them into working AI agent setups.

✅Configure and implement AI agents for new and existing customers.

✅ Support customer onboarding by collecting requirements and translating them into working AI setups.

✅ Test AI agent behavior, identify issues, and improve reliability and performance.

✅ Adjust prompts, conversation flows, and settings based on test results and real usage.

✅ Monitor live AI agents and help keep them running smoothly in production.

✅ Document configurations, processes, and learnings to improve scalability.

✅ Work closely with product and customer-facing teams to improve internal and external workflows.

What Are We Looking For?

✔️ 1–3 years of experience in a customer-facing role (operations, implementation, onboarding, support, SaaS, or similar).

✔️ Strong interest in AI and how it’s applied in real products.

✔️ Comfortable working with tools, dashboards, and configuration settings.

✔️ A structured way of working and strong attention to detail.

✔️ Hands-on mindset: you like testing, tweaking, and improving things until they work.

✔️ Clear communicator, both internally and with customers when needed.

✔️ Dutch-speaking is a nice to have .

✔️ No heavy coding required. Technical curiosity is more important than deep technical skills.

Nice to Have (But Not Required)

✨ Experience onboarding customers or implementing SaaS products.

✨ Basic understanding of prompts or conversational flows.

✨ Experience in a startup or scale-up environment.

✨ What Do We Offer?

🌟 Hands-on experience working with AI in real-world production environments.

🚀 A fast-growing company where your work has visible impact.

🏙️ An office in the heart of Amsterdam.

🎟️ Exclusive perks: tickets to top entertainment events and amusement parks.

🚀 Ready to Own Customer AI Success from Day One?

Join Momants and become the go-to person for customers launching and running AI agents that actually work.

Apply now and help scale AI from onboarding to long-term impact.