Location: India (Remote)

Shift: US Time Zone

Responsibilities

• Receive, confirm, and process customer orders
• Manage custom orders by working directly with clients to define specifications
• Enter orders accurately into internal systems
• Coordinate with the workshop to initiate production
• Track all open orders and ensure timelines are met
• Proactively follow up on delays and resolve issues
• Maintain clear records of orders and communications
• Serve as the primary point of contact for client inquiries

Requirements

• Strong knowledge of fine jewelry (stones, settings, production timelines)
• Experience in jewelry operations, custom sales, or order management
• Exceptional written and spoken English (must be fluent at a professional level)
• High attention to detail and organization
• Ability to manage multiple orders and timelines
• Proficiency with spreadsheets and order management tools
• Comfortable working US hours

Preferred

• Experience working with US-based clients
• Background in custom jewelry or bespoke client work
• Proactive, problem-solving mindset