• Provide first and second line IT support to users, both onsite and remotely.
• Assist in the administration and day-to-day support of Windows Server, Windows 10/11, and Microsoft 365 services.
• Support user lifecycle processes (joiners, movers, leavers) and assist with identity and access management tasks across Active Directory and Microsoft 365.
• Apply security patching to servers and endpoints in line with established procedures.
• Assist with backup and recovery activities and basic restore operations.
• Assist with endpoint and device management using Microsoft Intune, including device enrolment and basic policy assignment.
• Use an ITSM/ticketing system to manage incidents, requests, and changes.
• Respond to system alerts and monitoring notifications, escalating issues in line with operational procedures.
• Maintain technical documentation and how-to guides.
• Work closely with senior engineers to support infrastructure operations and service delivery.

What do you need?

• 2+ years in a similar role (IT Engineer, L2 Helpdesk, Systems Engineer)
• Good working knowledge of Windows Server and Windows 10/11 environments.
• Hands-on experience with Active Directory and Group Policy fundamentals.
• Experience supporting Microsoft 365 services, including Exchange Online and basic Intune administration.
• Basic understanding of networking concepts such as IP addressing, DHCP, and DNS.
• Exposure to virtualisation platforms such as Hyper-V or VMware .
• Familiarity with patching processes for servers and endpoints.
• Experience using a ticketing or ITSM system (for example ServiceNow or similar).

Nice to have…

• Citrix
• Microsoft System Center tools (SCCM, SCOM, SCVMM)
• Basic scripting experience (e.g. PowerShell)
• Certifications: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or CompTIA Network+ (preferred but not required).

Apply today for more info.