About Baseten Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $300M Series E, backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction. Join us and help build the platform engineers turn to to ship AI products.

THE ROLE We are looking for an SF-based IT Support / Operations Engineer to join Baseten

as we continue to scale our IT team. In this role, you will play a critical part in

bringing our technical support entirely in-house to provide a seamless, high-touch

experience for all Baseten employees.

As we continue to scale, you will be the primary point of contact for day-to-day

technical issues, allowing you to have a direct impact on our team's productivity

and overall office environment. This position is ideal for a hands-on problem

solver who enjoys a mix of hardware and software troubleshooting, user lifecycle

management, and maintaining the physical IT infrastructure of a modern office.

While you will focus heavily on elevating our internal support standards, you will

also assist with systems administration and workflow automation as our company

evolves. This is a hybrid role based out of our San Francisco office, following our

standard policy of three days per week in-person to ensure our physical office

and AV systems remain high-performing and reliable.

Responsibilities

• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
• Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services

Requirements

• 4+ years of experience in IT support and administration, ideally in a high- growth or fast-paced environment
• Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
• Proven experience administering macOS at scale, with solid working knowledge of Windows environments
• Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
• Excellent communication skills with a genuine passion for delivering great support experiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment

Benefits

• Competitive compensation, including meaningful equity.
• 100% coverage of medical, dental, and vision insurance for employee and dependents
• Generous PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
• Paid parental leave
• Company-facilitated 401(k)
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable). Compensation Range: $125K - $170K