Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM) , Chronic Care Management (CCM) , and Behavioral Health Integration (BHI) . We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.
Nsight Health — Where Technology Meets Compassion.
Position Overview
We are seeking a full-time IT Support Technician to join our Information Technology team in Fort Collins, CO . This is a
hybrid
role , supporting a fully remote employee base across the organization.
This role is ideal for a jack-of-all-trades IT professional, someone who can shift between Tier 1 user support, Tier 2/3 troubleshooting, device management, light systems administration, and IT projects. You will work hand-in-hand with the IT Director and IT Asset Specialist and play a key role in building scalable, reliable IT operations from the ground up.
Office Location:
Nsight Health
242 Linden Street
Fort Collins, CO 80524
What You’ll Do
End-User Support
- Provide Tier 1, Tier 2, and Tier 3 technical support to remote employees via ticketing system, chat, phone, and video conferencing
- Troubleshoot hardware, operating systems, SaaS applications, printers, internet connection issues, and peripherals
- Deliver “white-glove” support with a strong focus on customer experience and clear communication
- Own issues from intake through resolution, escalating when appropriate
Systems, Accounts & Access
- Assist with administration of core SaaS platforms, including Google Workspace user accounts, groups, and permissions
- Support identity and access management tasks such as MFA, SSO troubleshooting, and routine access audits
- Execute user onboarding and offboarding processes in partnership with HR, Learning & Development, the IT Director, and IT Asset Specialist
Device Management & Security
- Support endpoint management using MDM tools to deploy devices, apply updates, and enforce security policies
- Coordinate laptop provisioning, shipping, recovery, and inventory with the IT Asset Specialist
- Assist with vulnerability remediation, patching, and security best practices for endpoints
Incident, Problem & Knowledge Management
- Identify recurring issues and contribute to root cause analysis to reduce future incidents
- Follow up on support tickets to ensure timely resolution and SLA compliance
- Create and maintain IT documentation, SOPs, and internal knowledge base articles
Projects & Continuous Improvement
- Support IT initiatives such as system upgrades, application rollouts, and process improvements
- Partner with the IT Director on improvements to IT efficiency, automation, and security posture
- Assist with new-hire technical onboarding and user training
You Might Be a Fit If You
- Have 2–5+ years of experience in IT support, help desk, or desktop support covering Tier 1–3 issues
- Are comfortable supporting a remote workforce across time zones
- Have hands-on experience with primarily macOS environments and MDMs
- Are familiar with Google Workspace or similar SaaS ecosystems
- Understand foundational networking concepts (DNS, DHCP, VPNs, Wi-Fi troubleshooting)
- Enjoy being a generalist and learning new systems quickly
- Have excellent customer service skills
- Communicate clearly and professionally with technical and non-technical users
Growth & Career Path
Role
This role is designed with growth in mind. As the IT department expands, this position offers a clear progression path into:
- Senior IT Support Technician
- Systems Administrator
You’ll gain hands-on experience with systems administration, identity management, security tooling, and IT project work while being mentored directly by the IT Director.
Work Environment
- Reports to: IT Director
- Works closely with: IT Asset Specialist
- Department: Information Technology
- Location: Hybrid, Fort Collins, CO
- Supports: Fully remote company-wide workforce
- Schedule: Full-time
Compensation
- Compensation range commensurate with experience
- Comprehensive benefits package offered
Monday - Friday 7:00 am - 4:00 pm MST
