IT Support - Store Systems & Windows 10/11 | Blue Bridge People · Teeming.ai
Blue Bridge People
Blue Bridge People is a talent partner that connects top technical and business professionals with forward-thinking organizations. Since 2020, they have focused on humanizing the hiring experience and building strong relationships to deliver world-class STEM talent in IT, Engineering, ERP, Data Engineering, AI, and Modernization technologies. Their approach combines US-based recruiting excellence with cost-effective global partnerships across Asia, India, China, and EMEA regions. They aim to bridge the gap between innovative companies and exceptional talent, offering solutions for contract, permanent placements, and executive hiring. Blue Bridge People has supported over 100,000+ candidates and serves Fortune 1000 companies, focusing on solving talent pipeline challenges through tailored solutions that drive business forward.
Blue Bridge People is a talent partner that connects top technical and business professionals with forward-thinking organizations. Since 2020, they have focused on humanizing the hiring experience and building strong relationships to deliver world-class STEM talent in IT, Engineering, ERP, Data Engineering, AI, and Modernization technologies. Their approach combines US-based recruiting excellence with cost-effective global partnerships across Asia, India, China, and EMEA regions. They aim to bridge the gap between innovative companies and exceptional talent, offering solutions for contract, permanent placements, and executive hiring. Blue Bridge People has supported over 100,000+ candidates and serves Fortune 1000 companies, focusing on solving talent pipeline challenges through tailored solutions that drive business forward.
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This is a long-term contract with potential to convert to full-time
MUST BE CURRENTLY LOCATED in Cincinnati and able to come on site 5 days a week
**Please, no C2C/3rd parties**
Position Overview
We are seeking a Level 2 Help Desk Technician to provide advanced technical support within a high-volume call center environment supporting retail store locations. This role will focus on resolving escalated technical issues, reducing a significant backlog of support tickets, and delivering high-quality customer service to non-technical end users.
The ideal candidate will have strong Windows 10/11 expertise, hands-on troubleshooting experience with retail hardware and peripherals, and a disciplined approach to documentation and incident management.
