Our platform processes more than 150 billion transactions annually. Additionally, we are building BaseModel, a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, furthering our innovation in AI.

About the Role

Job Title: IT Support Engineer
Location: Poland, Cracow/Hybrid
Employment Type: Full-time
Salary: 10,000 - 15,000 PLN net (+VAT) / month (B2B)

Responsibilities

• Support the Synerise team using Jira and personal charm on topics such as:
  • Jira Administration and Support: Internal projects, client projects, ServiceDesk.
  • Microsoft 365 Administration and Support: Manage Teams, Outlook, SharePoint, and InTune.
  • Azure AD (Entra ID): Handle user accounts, MFA, and group roles.
  • Laptop Servicing: Oversee onboarding, offboarding, and maintenance.
  • User Training and Documentation: Conduct training sessions and create documentation.
  • Incident and Problem Management: Respond to incidents, perform root cause analysis, and collaborate on solutions.

Qualifications

• Strong proficiency in administering Atlassian systems (Jira, Confluence).
• Experience in MDM Intune administration.
• At least 4 years in a similar support and administration role.
• Self-reliant and proactive.
• Extensive experience working with macOS, particularly managing Apple laptops remotely.
• Very good knowledge of the Microsoft 365 digital workplace.
• Motivation to develop and acquire new knowledge.
• Strong problem-solving and client-facing skills.

Additional Qualities

• Sense of humor.
• Leadership skills.

Benefits

• Opportunity for growth in both engineering and interpersonal aspects.
• Significant impact on the IT support area with opportunities for improvements.
• Membership in a team that values relationships and a positive atmosphere.
• Participation in building strategic and ambitious Big Data-related products for international top clients.
• Opportunity to work in a fast-growing company in AI and marketing automation.
• Real impact on promoting and raising awareness of Synerise solutions.
• Freedom to act.
• Flat structure with ample ownership opportunities.