About The Role We are looking for a technically versatile engineer who doesn't just solve problems but does so with an infectious, "can-do" attitude that elevates the energy of the entire team. As the primary IT Support Engineer for our Sydney office, you will be the key internal contact and "main go-to person" for all technical support needs. Reporting directly to the Head of IT, this role is crucial as the first line of defence in ensuring a smooth and uninterrupted technical environment for all staff.

What You'll Do This is a high-impact, hands-on role, designed for someone who is ready to grow alongside the business. While the day-to-day focus is on customer service skills and immediate technical execution, the successful candidate will be mentored to take on the coordination of support operations across the global business. This growth path provides a unique stepping stone to broaden your influence from localized support to overseeing global service delivery and vendor performance, all while remaining deeply "hands-on" with the technology.

Key Duties For This Position Include Front-Line Support & Operational Excellence

• Act as the primary point of contact for all internal IT requests, providing rapid, high-quality resolution for hardware, software, and connectivity issues.
• Own the end-to-end employee lifecycle for IT, from hardware provisioning and setup to offboarding, ensuring a premium experience for every team member.
• Maintain the health and availability of core corporate systems, including Video Conferencing, Printing, and Directory Services, ensuring they are "always ready" for business use.
• Consistently meet or exceed a 90% SLA target on work items, demonstrating a commitment to reliability and service excellence.

Hands-On Global Support Operations

• Manage and maintain the SaaS and IaaS ecosystem (Google Workspace, AWS, Azure), ensuring these platforms are optimized for global collaboration.
• Take a lead role in managing Global Support Operations, coordinating with 3rd party vendors to ensure consistent service standards are met across all international locations.
• Support the Senior Systems Engineer on infrastructure projects, including network deployments and server maintenance in both cloud and On-Premise environments.
• Implement and manage workflow automation to streamline support tasks, allowing the team to scale its impact as the global business grows.

Security, Compliance & Positive Culture

• Serve as a "Security Champion" by hardening Windows and Linux systems and enforcing robust MFA, SSO, and Group Policy standards.
• Maintain strict asset and license compliance, ensuring that all company resources are accounted for and utilized efficiently.
• Foster a positive and high-energy work environment by proactively seeking feedback and using it to improve the overall staff experience.
• Communicate technical changes to the business in a clear, engaging, and supportive manner, helping staff adapt to new tools and security protocols with ease.

Qualifications

• Ideally, 5 years’ experience in an Internal IT environment with engineering & end user responsibilities.
• Demonstrable experience with Linux & Networking Equipment
• Experience implementing new IT solutions to corporate or industrial environments.
• Experience communicating with and managing stakeholders through changes to work systems
• Experience following best practice procedures when managing SaaS solutions.
• Experience implementing workflow automation in IT systems to gain efficiencies or reliability.
• Experience working in IaaS platforms like AWS, Azure, GWS.
• Tertiary qualifications in IT or a related field of study;
• Full Working Rights are required for this role; ADF experience is highly regarded and Veterans are encouraged to apply