Ergo are seeking an IT Support Engineer to work onsite with a leading pharmaceutical client in County Mayo. In this exciting role you will support existing IT and Laboratory infrastructure and the implementation of new projects and users.

This is an initial 6 month Contract opportunity with long-term potential and great day rates.

Key Responsibilities:

• Assist with setup, configuration, and maintenance of laboratory equipment and related IT infrastructure.
• Install, upgrade and maintain new and existing laboratory equipment
• Build, installation, configuration, qualification - typically supporting 3rd party system integrator or equipment supplier.
• Triage issues relating to Software, OS, Hardware, Network, or Scientific Equipment setup/interfaces
• System Recovery test and execution including imaging and data backup.
• Provision of technical support/direction to OT, Engineering, Validation, Quality and 24/7 IT support teams.
• Coordinate with vendors for hardware, software, and equipment support, managing service levels and issue resolution.
• Provide IT support for lab systems and instruments, ensuring minimal downtime.
• Testing of IT, lab and other systems
• Troubleshoot and resolve IT-related issues impacting lab operations.
• Support system documentation, change control, and audit readiness activities.

You should have experience in the following:

• IT user support
• Software patching
• Desktop support - imaging PC's and deployments
• Lab equipment installation within a pharmaceutical or GMP-regulated environment
• IT support Helpdesk systems
• LIMS / MES systems such as Empower, LabX, SampleManager, MODA, Vi-Cell Blu, Synergy, Molecular Devices CSI an advantage
• Understanding of networking principles including IP addressing
• Excellent troubleshooting and communication skills.

Apply today for more info.