Supportwave

We help businesses scale their technical teams on demand. Leveraging our extensive in-house expertise and AI-driven platform, we ensure businesses receive the high-quality talent they need with…

supportwave.com

Supportwave

We help businesses scale their technical teams on demand. Leveraging our extensive in-house expertise and AI-driven platform, we ensure businesses receive the high-quality talent they need with…

supportwave.com

HQGB

Team Size77

Open JobsUnknown

Total Funding-

Latest FundraiseUnknown

TL;DR

Core offering: AI-powered on-demand IT support, 24/7 helpdesk, SLA onsite engineers, and tech-talent-as-a-service

Global coverage: Pre-vetted field engineers and talent pool across 30+ countries

Founded / rebrand: Founded ~2019 as NerdApp; rebranded to Supportwave in June 2023

Seed funding: $2.2M seed announced Aug 2, 2023 (investors include HTGF, Fuel Ventures, Big Sur Ventures)

Company Overview

Problem Domain

IT services and IT consulting — reducing time-to-hire, HR overhead and improving responsiveness of IT support through platform and AI automation.

Founded

2019

Industry

IT Services and IT Consulting

Funding Track Record

Seed- 2023-08-02

$2.2M

Round included participation from High-Tech Gründerfonds, Fuel Ventures and Big Sur Ventures

Investor Signal

“Seed investors include Fuel Ventures, High-Tech Gründerfonds (HTGF), Big Sur Ventures, KM Capital and angel Andreas Mihalovits”

Join the Team

IT Support Engineer L2

RemoteZA

Remote • ZA

IT Support Engineer - L2 - Remote, 12-Month Full-Time Contract Provide advanced IT support to international clients, resolving escalated issues via phone/email/chat to ensure business continuity. Troubleshoot hardware/software/network problems, manage tickets, conduct root cause analysis, contribute to knowledge base, and proactively monitor systems in a dynamic, customer-focused environment.

Requirements

Expertise in remote troubleshooting, root cause analysis, and complex IT queries
Excellent customer service for diverse, international clients
Advanced Mac/Windows diagnostics, Google Workspace admin, general IT hardware/software/OS

Startup jobs. A lot of them.

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Supportwave

Supportwave

TL;DR

Company Overview

Problem Domain

Founded

Industry

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

IT Support Engineer L2

Startup jobs. A lot of them.

Technical Writer

Product Designer

Software Engineer

Software Engineer

Mobile Developer

AI Researcher

Related Companies