Welcome to BOS Semiconductors, where innovation meets mobility. With a vision of "Leading mobility innovation with system semiconductors", we specialize in autonomous driving SoCs, Mega MCUs, and Gateway SoCs for the automotive industry. BOS Semiconductors Vietnam, established in 2022, focuses on hardware and software development for automotive SoCs, with a rapidly growing team. Join us in shaping the future of automotive technology!

Job Summary

The End-User Service Engineer plays a critical role in enabling BOS Semiconductors’ world-class engineers to fully focus on R&D by providing a stable and efficient IT environment. Beyond resolving issues, this role requires proactive identification of potential problems, strong ownership of end-user security, and a growth mindset toward becoming an End-User Specialist.

What You’ll Do:

• Handle IT service requests and provide technical support using Jira Service Management
• Provide internal IT support, including onboarding/offboarding account management and device (OA) setup and retrieval
• Manage and support internal SaaS platforms (e.g., Microsoft 365, Atlassian Jira/Confluence)
• Operate and manage endpoint security solutions (ZTNA, MDM, DLP, etc.)
• Support internal infrastructure operations, including Linux-based servers and network systems (firewalls, L2–L3)
• Manage IT assets and create/update manuals and guideline documentation

Growth Opportunities

• We do not expect this role to be limited to repetitive ticket handling. Instead, we support engineers in gaining visibility into the end-user environment, establishing and improving security policies, and enhancing efficiency through automation.
• We are committed to helping you grow into a true End-User Engineer and will work with you to build a clear career development roadmap.

What We’re Looking For

• Minimum 7 years of experience in End-User support or IT support roles
• Strong collaboration and communication skills
• Proactive, responsible, and adaptable to changes and problem-solving
• Solid understanding of Windows Desktop and Linux OS, with troubleshooting capability
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and security concepts
• Experience managing Microsoft 365 (Entra ID, Exchange Online, Teams, etc.)

Preferred Qualifications:

• Experience using and administering Atlassian tools (Jira, Confluence)
• Experience with MS Intune (MDM), ZTNA solutions, EDR, and DLP
• Scripting skills for automation (e.g., Python, PowerShell)
• Experience with system/service integrations and troubleshooting
• Experience setting up small office IT environments

What We’re Offering

• Competitive salary + 13th month bonus
• Retention bonus (2 months salary)
• Meals provided (Breakfast, Lunch, Dinner), Private Health Insurance, Hybrid work model
• We care about your well-being and personal growth with Fun English classes, Happy Beer Parties, Football Club, and more!
• Be part of a cutting-edge R&D center focused on automotive SoCs.

If you’re passionate about creating new technology and making an impact in the automotive industry, we’d love to hear from you! Please kindly be noted that only shortlisted candidates will be contacted for further process.

If the Apply button doesn’t work, please use this link: https://mily.vn/nY9XpfuC

📩 Contact: recruitvn@bos-semi.com